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Юлія

Customer support representative

Age:
28 years
City of residence:
Vinnytsia
Ready to work:
Remote

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YULIA MELNYK

PROFILE
Motivated and detail-oriented aspiring Email Marketer with background in
content creation, social media management, and client communication.
CONTACT Experienced in creating engaging digital content, working with audiences, and
managing projects independently. Currently developing skills in digital
marketing and email marketing, with strong interest in lifecycle
[open contact info](look above in the "contact info" section)
communication, newsletters, and customer engagement.
[open contact info](look above in the "contact info" section)
WORK EXPERIENCE
Vinnytsya, Ukraine
EPC NETWORK EMAIL MARKETING INTERN MARCH 2026
— Monitored campaign performance and assisted with reporting and analytics;
SKILLS — Learned to work with enterprise-level ESP platforms and modern marketing tools;
— Participated in A/B testing of content, offers, and strategies;
Video & Creative
— Collaborated with internal teams to launch new projects;
• Short-form video editing (Reels, TikTok) — Monitored deliverability quality and domain reputation.

• AI content tools (Nano Banana, Kling,
Video Creator & Social Media Manager | Freelance 2024 – Present
Veo-style tools — basic)
Created short-form video content for multiple brands and personal projects across
Instagram and TikTok
Marketing & Analytics Produced videos that reached hundreds of thousands of views organically
Edited UGC-style, promotional, storytelling, and educational videos
• Trend research & competitor analysis
Managed social media accounts and content calendars
• Content optimization for engagement & Adapted content to platform trends and audience behavior
Delivered fast turnaround and high-volume creative production
conversion
• Content writing & editing
Second Store Manager | Stradivarius (Inditex Group) 2019 – 2024
• Audience communication

Led store operations, team performance, and customer experience
Soft Skills Trained staff, resolved conflicts, and optimized internal workflows
Took responsibility for KPIs, sales performance, and operational quality
• Fast learner Built reliable systems and maintained high service standards
• Highly motivated
• Strong communication Sales Assistant | Pull&Bear (Inditex Group) 2017 – 2018
• Conflict resolution Delivered high-quality customer service
Worked in fast-paced retail environment
• Reliability & ownership Developed strong communication and multitasking skills

EDUCATION
LANGUAGES
Bachelor’s Degree, Faculty of International Relations 2016 - 2018
Donetsk National University
English (B1)
Ukrainian (native)
Polish (Basic)
Finance and Credit 2014 - 2016
College of Economics and Construction

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