Дарія

DARIA DROBOTENKO
LOGISTICS SUPPORT | TRANSPORT COORDINATION | OPERATIONS ADMINISTRATION
Ireland | 087 981 8312 | [open contact info](look above in the "contact info" section) | Viber: [open contact info](look above in the "contact info" section) (Ukraine)

PROFESSIONAL SUMMARY
Logistics and customer service professional currently working at DPD Ireland since August 2025, supporting
parcel-delivery operations, investigating shipment issues, coordinating with depots and operational teams, and
communicating updates clearly by email. Brings 8+ years of customer-facing and administrative experience,
including business ownership and client database management. Holds a Bachelor's degree in Philology with a
Translation programme (English as the primary language) from Bohdan Khmelnytsky National University of Cherkasy.
Holds an International English Test certificate at CEFR C1 (Advanced), issued 28 September 2026 and valid until 28
September 2027. Seeking part-time logistics support, dispatch support, transport coordination, shipment tracking, or
operations administration, preferably with a Ukrainian-speaking team.

KEY SKILLS
• Parcel and shipment tracking
• Delivery issue investigation and follow-up
• Depot and operations team liaison
• Delivery instructions and proof-of-delivery checks
• Email communication and case updates
• Customer and driver-related query coordination
• Data entry and record accuracy
• Prioritising enquiries in a fast-paced environment
• Problem-solving and complaint handling
• Administrative support and client database management
• Customer service and stakeholder communication
• Attention to detail and procedure compliance

PROFESSIONAL EXPERIENCE
Customer Service Representative — DPD Ireland | Ireland
August 2025 – Present
• Handle customer enquiries relating to parcel status, delivery instructions, delayed or missing shipments, and
delivery concerns.
• Liaise with depots and internal operational teams to investigate delivery exceptions and obtain updates.
• Review available tracking information, GPS details, and proof-of-delivery records when supporting parcel
investigations.
• Manage daily email correspondence, communicate next steps, and provide clear, professional updates.
• Record and relay relevant information accurately while following company procedures and delivery policies.
• Prioritise multiple enquiries and coordinate follow-ups in a time-sensitive logistics environment.
Quality Assurance — Crust & Crumb | Ireland
September 2023 – July 2025
• Worked in a quality-focused environment, following procedures and paying close attention to consistency and detail.
• Supported daily operations and collaborated with colleagues to meet workplace requirements.
Business Owner — Nail District Beauty Studio | Cherkasy, Ukraine
2022 – 2024
• Organised daily operations, appointments, customer communication, and service schedules.
• Maintained client records and a customer database; handled enquiries and resolved service concerns.
• Managed administrative tasks and business calculations, requiring accuracy and organisation.

EDUCATION
Bachelor’s Degree — Philology; Translation (English as the primary language)
Bohdan Khmelnytsky National University of Cherkasy, Ukraine | Graduated June 2020

CERTIFICATION
International English Test — CEFR C1 (Advanced)
Certificate of Achievement issued 28 September 2026; valid until 28 September 2027. Certificate ID:
IET-2026-5S89GU.

LANGUAGES
Ukrainian: Native Russian: Native English: CEFR C1 (Advanced), as stated on the certificate.

ADDITIONAL INFORMATION
Seeking part-time opportunities in logistics support, dispatch/transport coordination, shipment tracking, or operations
administration. Particularly interested in contributing to a Ukrainian-speaking team serving international logistics
operations.

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