Олександр

Oleksandr Bezshtannyi TECHNICAL SUPPORT SPECIALIST
Location: Poltava, Ukraine (Remote / Relocation) • Phone: [open contact info](look above in the "contact info" section) • Email: [open contact info](look above in the "contact info" section)
Languages: English (B2 – Upper-Intermediate), Ukrainian (Native)

PROFESSIONAL SUMMARY
Customer & Technical Support Specialist with a proven track record of handling 350+ customer inquiries and software
product deliveries on the FunPay digital marketplace, achieving a 100% positive feedback record and 140+ five-star
reviews. Skilled in omnichannel text support (live chat, email), prompt incident diagnosis, user onboarding, and explaining
technical topics in simple, accessible language. Combines deep technical proficiency with 4 years of classroom experience
as a Computer Science & Tech Instructor, fostering strong empathy, patience, and de-escalation skills. Holds a Bachelor's
degree in Computer Science and English; currently pursuing a Master's degree in Informatics.

CORE COMPETENCIES & TECHNICAL SKILLS
Customer Support & Care Omnichannel Support (Live Chat, Email), Active Listening, User Empathy, Conflict De-
escalation, Ticket Documentation, User Onboarding, Knowledge Base & FAQ authoring.
Technical & Troubleshooting Software Troubleshooting, Issue Diagnostics, Digital Security Basics, Cross-team Collaboration
(Engineering / Product), LMS Platforms, E-Commerce Tools, Google Workspace.
Communication & Delivery English (B2 – Professional Working), Ukrainian (Native); Clear Technical Communication,
Remote Work Self-Discipline, Shift Adaptability.

PROFESSIONAL EXPERIENCE
Customer Support & Digital Products Specialist | FunPay Digital Marketplace Commercial Experience
Remote | High-Volume Digital Products & Software Services
• Managed end-to-end customer support, issue resolution, and delivery for digital software accounts, executing 350+
completed transactions with zero chargebacks.
• Maintained a flawless 100% customer satisfaction rating with 140+ verified 5-star reviews through rapid response times,
respectful consultation, and personalized service.
• Conducted live text-based technical support, diagnosing client issues, answering complex software questions, and guiding
users step-by-step through configuration and setup.
• Provided post-purchase onboarding and guided troubleshooting, ensuring smooth product adoption and building a
consistent base of returning users.
• Adhered strictly to platform service regulations, digital security standards, and secure transaction verification protocols.
Computer Science Teacher & Tech Instructor | Secondary Education Institution 2023 – Present (4th Academic Year)
Poltava, Ukraine | IT Education & Digital Literacy
• Taught computer science, digital literacy, and practical software tools to 200+ students across multiple age groups,
developing exceptional patience and pedagogical empathy.
• Translated complex technical concepts, software workflows, and cybersecurity fundamentals into plain, easily digestible
terms for non-technical users.
• Responded daily to wide-ranging user queries and technical roadblocks, tailoring communication style to each user's
comprehension level.
• Introduced online educational platforms and digital progress tracking, creating structured reference guides and step-by-
step FAQs for students and teachers.

EDUCATION & CREDENTIALS
Master's Degree in Informatics 2025 – Present (Expected 2027)
Poltava V. G. Korolenko National Pedagogical University (PNPU)
• Advanced studies in educational software systems, dual education model, artificial intelligence tools, and digital system
design.

Bachelor's Degree in Computer Science, English Language & Literature Graduated 2025
Poltava V. G. Korolenko National Pedagogical University (PNPU)
• Dual-qualification program emphasizing computer science pedagogy, English linguistics, and cross-cultural
communication.