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Марія
Агент з клієнтів
- Considering positions:
- Агент з клієнтів, агент підтримки користувачів
- Age:
- 27 years
- City of residence:
- Kyiv
- Ready to work:
- Remote
Contact information
The job seeker has provided: Phone numberMessenger
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You can get this candidate's contact information from https://www.work.ua/resumes/20687044/
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Mariia Zaremba
Customer Support Specialist
Experienced in driving customer satisfaction, retention, and
support.
Contact
Experience
Email
[open contact info ](look above in the "contact info" section)
Phone
[open contact info ](look above in the "contact info" section)
Jul 2020 - 2025 Avanquest l Customer
Support Specialist
Location
Ukraine, Kyiv
Responded to customer inquiries via tickets, live chat, and
phone, resolving billing and technical issues.
Retained unsatisfied customers by addressing concerns, and
offering solutions, B2B.
Education Upsold and promoted service upgrades, enhancing customer
Dec 2023 satisfaction and sales.
Master of science
(Biology)
V. N. Karazin Kharkiv
National University
Certificate
Dec 22 - Jun 2023 Google
Certificate, GED l UI/UX Design
Skills
Knowledge of User Experience principles to design clear,
Problem-Solving comprehensive and user-centric content
Attention to Detail
Excellent written skills
Teamwork Software knowledge
Empathy
Conceptual Thinking
Zendesk
MS Office
Language Jira
Figma
English - Fluent
Basic undestanding of HTML, CSS
Russian - Native
MS Visual Studio
Ukrainian - Native
French - Intermediate
Customer Support Specialist
Experienced in driving customer satisfaction, retention, and
support.
Contact
Experience
[
Phone
[
Jul 2020 - 2025 Avanquest l Customer
Support Specialist
Location
Ukraine, Kyiv
Responded to customer inquiries via tickets, live chat, and
phone, resolving billing and technical issues.
Retained unsatisfied customers by addressing concerns, and
offering solutions, B2B.
Education Upsold and promoted service upgrades, enhancing customer
Dec 2023 satisfaction and sales.
Master of science
(Biology)
V. N. Karazin Kharkiv
National University
Certificate
Dec 22 - Jun 2023 Google
Certificate, GED l UI/UX Design
Skills
Knowledge of User Experience principles to design clear,
Problem-Solving comprehensive and user-centric content
Attention to Detail
Excellent written skills
Teamwork Software knowledge
Empathy
Conceptual Thinking
Zendesk
MS Office
Language Jira
Figma
English - Fluent
Basic undestanding of HTML, CSS
Russian - Native
MS Visual Studio
Ukrainian - Native
French - Intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/20687044/