Daniel Veteran

Daniel Smith
Business Operations & Customer Success Professional
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Drohobych, Ukraine Irish
[open contact info](look above in the "contact info" section)

Professional Profile
Business Operations and Customer Success professional with experience supporting U.S.-based transportation and logistics companies in
fully remote environments. Experienced in managing operational implementations, customer onboarding, stakeholder relationships, and
process improvement initiatives while collaborating with finance teams, vendors, sales teams, and commercial clients.
Successfully developed operational workflows from the ground up, including Standard Operating Procedures (SOPs), fuel card
implementation processes, and customer onboarding procedures. Known for identifying operational inefficiencies, improving workflows,
and delivering reliable customer experiences in fast-paced business environments.
Combines strong commercial awareness with leadership, adaptability, and disciplined decision-making developed through military service
in both Ireland and Ukraine.

Career Highlights
• Managed 100+ commercial fuel cards across four transportation accounts.
• Designed and implemented company-wide Standard Operating Procedures (SOPs) from scratch.
• Reduced fuel card issuance time by streamlining internal operational workflows.
• Led customer implementations from post-sale onboarding through long-term account management.
• Trained a newly appointed Team Lead on operational processes and fuel card administration.
• Worked directly with QuikQ, EFS, Comdata, and Vista Trans's proprietary fuel card platform.
• Supported U.S.-based customers while collaborating across multiple departments and time zones.

Professional Experience
09/2026 – Present Sales Manager
Remote Locatory.com (Avia Solutions Group)
B2B sales role on a leading global online marketplace for aircraft parts, equipment, and maintenance services,
working with airlines, maintenance organisations, and aviation suppliers.
• Generate new business through outbound cold calling, prospecting, and online meetings with aviation
companies.
• Identify key decision-makers within target organisations and open conversations with them.
• Uncover client needs and recommend the most suitable products and solutions.
• Close sales using a consultative selling approach.
• Build and maintain strong customer relationships, earning long-term trust and loyalty.

08/2025 – 08/2026 Operations & Customer Success Manager
Remote | Supporting Vista Trans Holding
U.S.-Based Led operational implementation and customer success initiatives for commercial transportation companies,
Transportation Clients delivering fuel card solutions and process improvements for U.S.-based clients.
• Managed a portfolio of four commercial transportation accounts, acting as the primary operational contact
throughout onboarding, implementation, and ongoing support.
• Managed the lifecycle of 100+ commercial fuel cards across four transportation accounts, overseeing
implementation, account configuration, credit limits, compliance, and ongoing operational support.
• Designed and implemented Standard Operating Procedures (SOPs) from scratch, improving workflow
consistency and supporting business scalability.
• Reduced turnaround time for issuing new customer fuel cards by streamlining internal operational processes.
• Coordinated implementations across QuikQ, EFS, Comdata, and Vista Trans's proprietary fuel card platform.
• Partnered with sales teams during discovery calls before leading post-sale implementation and customer
onboarding.
• Worked closely with finance teams, vendors, fuel providers, and customers to ensure successful project
delivery.
• Trained a newly appointed Team Lead on operational procedures, fuel card administration, and internal best
practices.
• Maintained accurate CRM records, operational documentation, and compliance reporting.
• Built long-term client relationships through proactive communication, problem-solving, and dependable
operational support.

01/2025 – 08/2025 Customer Service Representative
Remote (Supporting H2H Movers
U.S. Operations) • Coordinated customer communication, scheduling, and logistics for a U.S.-based moving company.
• Managed customer enquiries, bookings, and issue resolution while maintaining high service standards.
• Maintained CRM records and operational documentation with accuracy and attention to detail.
• Supported day-to-day operational planning to ensure efficient service delivery.
• Developed trusted client relationships by delivering proactive operational support, resolving complex issues,
and ensuring long-term customer success and retention.

03/2022 – 09/2024 Infantryman
International Legion for the Defence of Ukraine
• Served within multinational teams operating in demanding environments requiring adaptability and
disciplined decision-making.
• Demonstrated leadership, accountability, teamwork, and resilience under pressure.
• Maintained operational readiness while supporting humanitarian and civilian protection activities.

04/2019 – 03/2022 Shrink Wrap Lead / Dispatch Team Member
Ireland The NestBox Egg Company
• Supervised dispatch operations, ensuring accurate and timely order fulfilment.
• Trained new employees on warehouse procedures, equipment operation, and workplace safety.
• Coordinated shipping documentation, inventory scanning, and dispatch activities.
• Participated in production planning meetings to improve operational efficiency.
• Consistently achieved production, quality, and safety targets.

10/2017 – 04/2019 Infantryman (2-Star Private)
Irish Defence Forces
• Completed advanced military training focused on leadership, teamwork, discipline, and operational
effectiveness.
• Supported security operations while maintaining strict procedural compliance and professional standards.

Education

Castleblayney, Ireland Leaving Certificate & Junior Certificate
Our Lady's Secondary School

Core Skills

Business Operations Project Delivery Customer Success Software
• Operations Management • Project Coordination • Account Management • HubSpot CRM
• Business Process • Stakeholder Management • Customer Onboarding • Microsoft 365
Improvement • Vendor Management • Customer Success • Google Workspace
• Workflow Optimisation • Cross-Functional • Client Relations • Slack
• SOP Development Collaboration • Escalation Management • Microsoft Teams
• Operational Planning • Process Implementation • Zoom
• Continuous Improvement • Trello

Additional Information
• Native English speaker.
• Irish citizen residing in Ukraine and available for full-time remote employment.
• Extensive experience collaborating with U.S.-based teams across multiple time zones.

Certifications
• First Aid Responder
• HACCP
• Chemical Awareness & Spill Control
• Manual Handling
• ECDL (European Computer Driving Licence)
• Full Irish Driving Licence (Automatic)