Євгенія

+

Bila Tserkva, Ukraine

Evgenia Romanova [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
Telegram : janiejane_1998

BRIEF DESCRIPTION OF ● Empathetically communicated with
customers
● Managed large amounts of chats and
● Ambitious
emails
● Imaginative
● Multitasker ● Provided explanations to customers about
● Fast learner, picks up skills easily products, site navigation, and policies
● Practical, adaptable and efficient ● Conducted fraud analysis
● Creative
● Closed duplicate accounts
● Goal - oriented
● Open -minded ● Quickly learned responsible gambling
● Communicative practices and the ability to identify issues
in order to take the required actions

EXPERIENCE

“AspireGlobal” —Israel - Malta company -
Customer Support Representative, Kyiv, SKILLS
Ukraine
Microsoft Office:
March, 2019 - (Excel,Powerpoint, Publisher and Word)
October, 2020
CMS – Content Management System, OTRS

● Effectively greeted and communicated CRM system: Intercom, Freshchat, Livechat
with customers in a warm and empathetic
Internal Communication
fashion
Channels: Adium, Mails,
● Managed large amounts of chats and
Mattermost, Pigeon, Slack, Teams
emails
● Provided explanations to customers about ● Asana
products, site navigation, policies ● Confluence
● Conducted fraud analysis ● Jira
● Helpdesk System
● Closed duplicate accounts
● Kayako Ticketing System
● Okta
● Sira

“Gamex” — Ukrainian start up
company, Customer Support Representative, HOBBIES
Kyiv, Ukraine

August, 2021 - July,
2022 ● Acting
● Singing

● Dancing
● Basketball
● Volleyball
● Football “Healthjoy” — Medical Insurance
● Tennis Company, Customer Support Representative,
● Foreign Languages
- Remote, Kyiv, Ukraine
● Kpop

June, 2023 - July, 2023

LANGUAGES ● Empathetically communicated with
customers
● English - C2 ● Managed tickets and requests from users
● Submitted provider recommendation
● Spanish – A2
requests
● Italian - A1 ● Scheduled an appointment to doctor’s
● French – A1 visit
● Korean - A1 ● Contacted doctors, facilities, clinics
● Ukrainian- native

“Forever 21” — Retail Associate, Franklin,
TN, USA

November, 2022 - January, 2023

● Greeted and communicated with EDUCATION
customers in a warm and empathetic
fashion
● Provided explanations to customers about
Kyiv University of Borys Grynchenko, —
clothes, store navigation, and policies
Associate
September 2016 -
September 2017

● Institute of Italian Philology.
“Clear” — Customer Support
Representative, biometric company, Nashville
International airport, TN, USA
Kyiv University of Borys Grynchenko, —
Associate
April, 2023 - May, 2023
September 2017 -
September 2018
● Verified Clients through biometric
● Institute of English Philology.
machine
● Greeted and communicated with
customer in a warm and empathetic
Kyiv Linguistic University, — Associate
fashion
September 2018 -
● Provided explanations and assisted
January 2019
customers about product, airport
navigation, and verification policies ● Interpreter of English

COUNTRIES

● Slovakia
● Malta
● Germany
● USA
● France
● Spain

Barcelona, Spain — Photographer

April, 2024 - July, 2024

● Made pictures for tourists, native habitants near Barcelona’s landmarks

Barcelona, Spain - “Code Pen” - Studying web design, Java Script

NDA Company - Customer Support Representative

October , 2024 - July 2026

● Strategically greeted and communicated with customers in a warm and
empathetic manner
● Managed large amounts of chats and emails
● Provided explanations to customers about products, site navigation, policies