Вікторія

VIKTORIIA DIHTIARENKO
PROJECT & OPERATIONS MANAGER
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Project and Operations Manager with 4+ years of experience in 3D visualization production. Experienced in managing
multiple projects, working with enterprise clients, coordinating large teams, and automating workflows to improve delivery
speed and team capacity.

SKILLS
Project Management | Operations Management | Enterprise Client Management | Workflow Automation | AI Tools & Bots |
Process Improvement | Quality Assurance | Team Coordination | Client Retention Analysis | Jira, Confluence, Basecamp,
Trello | Scrum & Kanban

KEY ACHIEVEMENTS
• Coordinated projects involving 100+ specialists.
• Managed enterprise-client operations and coordinated work across up to 10 Project Managers.
• Developed workflow automations and AI bots to reduce manual work and speed up processes.

PROFESSIONAL EXPERIENCE
Operations Manager 2023 - 2026
ArchiCGI
• Managed day-to-day operations for 2+ enterprise clients.
• Coordinated up to 10 Project Managers and aligned project delivery with client requirements.
• Worked directly with clients to automate workflows and accelerate delivery.
• Created automated workflows that could be reused across other clients.
• Developed AI bots to automate repetitive tasks and improve team efficiency.
• Improved internal processes to increase production capacity.
SELECTED PROJECT | Walmart Mainstays Kids 3D PDP Program
• Led vendor-side delivery of a large-scale 3D content program covering 600+ SKUs, coordinating requirements, priorities,
dependencies, timelines, and client approvals.
• Managed end-to-end production of 3D models and product content, converting complex, partially defined requirements
into a structured, scalable workflow.
• Coordinated multiple teams and stakeholders, managed revisions and evolving requirements, and resolved blockers
throughout the project.
• Oversaw preparation and handoff of 600 3D models and 3,500+ product images to support Walmart AR / View in Your
Space.

Project Manager 2022 - 2023
ArchiCGI
• Managed 10+ projects simultaneously, coordinating teams of 16+ specialists.
• Reviewed deliverables before client handoff to ensure they met quality requirements.
• Developed and improved team workflows to make project delivery more efficient.
• Analyzed client churn to identify reasons for client loss.
• Onboarded new team members and helped them adapt to internal processes.
• Worked with international clients, including Chinese clients.

Manager Sep 2017 - Feb 2022
The Fresh Tea Shop | Kyiv, Ukraine
• Monitored project progress, timelines, and budgets to support on-time delivery.
• Planned team schedules, collected product requirements, and prepared instructions for new team members.
• Assisted with translation of shipping documentation for goods delivered from Taiwan to Ukraine.

EDUCATION
Master's Degree in Oriental Languages and Literature (Chinese / Translation) | Kyiv National Linguistics University, Kyiv,
Ukraine | 2016 - 2022
Language Courses | Dongbei University of Finance and Economics, Dalian, China | 2018 - 2019

CERTIFICATIONS
Practical Course in IT Project Management | IAMPM | Sep 2022

LANGUAGES
Ukrainian (Native) | English (Upper-intermediate) | Chinese (Upper-intermediate) | Spanish (A2)