Oleksandra

OLEKSANDRA NAUMENKO
Customer Support Representative
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

ABOUT ME

Customer-oriented professional with 3+ years of experience communicating with clients online and offline, advising them,
identifying their needs and resolving their requests. Hands-on experience with CRM systems, client onboarding and presenting
products and platforms. Detail-oriented, organized and calm under pressure, with C1 English and the ability to explain things
clearly to people of different backgrounds.

WORK EXPERIENCE

English Teacher Freelance | August 2024 – Present
Teach one-on-one online lessons to adult clients (A1–B2+), managing communication and scheduling independently
Identify client goals, advise on the best learning format and resolve day-to-day issues promptly
Conducted trial lessons, assessed client needs and recommended a suitable format
Worked with individual and corporate clients and managed their records in a CRM system
Use Notion, Google Calendar and Google Meet to plan sessions and keep track of clients

English Teacher “EnglisHouse” Language School |
August 2023 – August 2024
Worked with clients of different ages and levels (A1–B2), adapting communication to each person
Delivered individual and group lessons, keeping students engaged and progressing
Used CRM system to mark students’ attendance

English Teacher (Teaching Internship) Dnipro Polylingual Lyceum No. 23 |
February 2023 – June 2023
Taught grades 1, 4 and 5, adapting materials to pupils’ level

“English Avenue” Language School |
School Manager (Customer Service & Sales)
February 2022 – August 2022
Introduced the school’s products and presented the course and learning platform
Conducted trial lessons and assessed English levels to match each client with a suitable lesson package
Advised clients on formats and terms, and sold lesson packages
Managed client records and leads in a CRM system and handled day-to-day organizational matters

EDUCATION

Bachelor’s Degree in Philology Oles Honchar Dnipro National University |
2019 – 2023

SKILLS
Languages
English (C1) · German (A2) · Ukrainian (native)
Customer Service & Communication
Effective communication with different types of people · Quick problem solving · Client consulting · Stress resistance
Tools
CRM systems · Notion · Google Meet · Google Calendar · Excel · Miro · Canva · AI tools

CERTIFICATIONS

Fundamentals of Project Management (Prometheus, 2025)
Training in planning, organizing and managing tasks and projects, supporting strong organizational skills.