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Yana Velyka

Date of birth: 8/26/1990 (34 years old)
Nationality: Ukrainian
Phone number: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Objective
I look forward to work with the company which offers an opportunity to increasing my knowledge, skills and experience that would allow me to contribute towards achieving the organizational goals to the best of my potential.
Experience
Office Manager
2018 – 2024
LLC “Ukrainian sawmills”
Responsibilities: coordination of office work, arranging meetings and conferences, work with clients, incoming and outcoming documentations.

Sales Assistant
09.2017 – 02.2018
E-commerce company Shopping Cart Elite www.shoppingcartelite.com
Responsibilities:
Managing, maintaining, and closing inbound leads through multiple sales channels in a high volume capacity, while focusing on a high quality customer experience. Providing support and responding to customer inquiries over phone, email, and live chat.

Office Manager
09.2013 – 02.2016
Trading company “KTB-Group” http://ktb-group.com.ua/
Responsibilities: work with internal documentation, organization of meetings, updating job requirements and job descriptions for all positions, testing, and interviewing candidates, convert information from one language into another one, records of calls and messages, partial bookkeeping.

English tutor
2011 –2017
Lessons of English for children and adults.

Call center operator
11.2011 – 09.2012
Bauer, ОOO
Responsibilities: calling in and answering incoming calls using scripting, professionally directs and assists callers, schedules appointments for the appropriate provider following office protocols.
International experience
Students exchange program “Work and Travel” (USA).
Cashier, 05.2011 - 09.2011 (4 months)
Carowinds Theme Park (the USA) https://www.carowinds.com/
Students exchange program “Work and Travel” (USA).
Cashier, 05.2010 - 09.2010 (4 months)
Hotel “Best Western” (the USA) http://www.bestwestern.com/
Responsibilities: friendly and welcoming customers, providing service by taking payments from customers in exchange of goods.
Education
RISS KSU (Rivne Institute of Slavonic Studies of Kyiv Slavonic University)
Master degree, faculty “International relationship”
2008-2014
Software: Microsoft Office (Word, Excel, Access, Power Point). I have experience of working with office equipment.
Ukrainian: Native
Russian: Fluent
English: Advanced
Recommendations
Scott Clapper, Carowinds Amusement Park, supervisor.
Phone: [open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Additional Information
Seven-month practice the English language in the United States of America (the program "Work and travel").
Detail oriented, good verbally and written communicator. A team player. Responsible, diligent, hardworking and organized.
Interested in psychology and personal development.