Родіон

Rodion Berdnyk

Email: [open contact info](look above in the "contact info" section)

Phone: [open contact info](look above in the "contact info" section)

Summary

I have over 2.5 years of experience in the IT field, including Business Analysis and process
optimization across Healthcare and Field Service Management domains.

• Experience in Business Analysis: gathering and formalizing business requirements,
preparing BRD/FRS documentation, creating user stories and acceptance criteria, and
supporting the full SDLC from discovery to release.
• Strong focus on process analysis and optimization: analyzing AS-IS workflows,
designing TO-BE models (BPMN/UML), and improving operational efficiency (up
to 15%).
• Experience in stakeholder and team collaboration: facilitating workshops, aligning
business and technical teams, conducting stakeholder and vendor analysis, and
supporting decision-making processes.
• Hands-on experience with backlog management and Agile delivery: working with
Jira/Confluence, improving requirements quality, and reducing development
clarification time by 20%.
• Technical background: using SQL, Python, and Power BI for data validation,
analysis, and supporting business decisions.

In addition to my professional experience, I hold a Bachelor’s and Master’s degree in
Systems Analysis and Control.

To complement my academic background, I have completed professional courses in
Business Analysis and Non-Functional Requirements (IIBA).

Professional Experience
Business Analyst – SoftServe (2024-Present)

Domain: Healthcare, Field Service Management

Working on a web-based Field Service Management platform for a US client (team size: 27).
Acted as a bridge between business stakeholders and development team.

Platform focused on workforce coordination, task management, and operational efficiency.

• Led end-to-end requirements management, translating business needs into structured
BRD/FRS and user stories
• Managed product backlog in Jira, improving requirements clarity and reducing
developer clarification time by 20%
• Designed TO-BE process models (BPMN/UML), identifying inefficiencies and
proposing automation solutions
• Facilitated workshops and requirement sessions with stakeholders and cross-
functional teams
• Conducted stakeholder and vendor analysis, supporting strategic decisions on third-
party integrations
• Collaborated with designers and developers (Figma, Storybook) to align UI and
functional requirements
• Prepared and delivered demos and presentations for stakeholders
• Used AI tools (ChatGPT, Copilot) to accelerate documentation, validation, and
workflow optimization

Key Achievements:

• Reduced requirements clarification time by 20%
• Improved operational efficiency by 15% through process optimization
• Delivered zero critical defects during UAT

Business Analyst - NDA (2023-2024)

Worked on internal process optimization and business research initiatives

• Analyzed AS-IS processes and designed TO-BE workflows, improving operational
efficiency by 15%
• Conducted market and competitor research to identify product opportunities
• Defined functional and non-functional requirements

• Facilitated communication within a cross-functional team (14 members)

Skills & Competencies
Business Analysis Skills:

• Requirements Management (BRD, FRS, SRS)
• User Stories & Acceptance Criteria (Gherkin)
• Process Modeling (BPMN, UML, DFD)
• Stakeholder & Vendor Management

Technical Skills:

• Databases: SQL (MySQL)
• Programming: Python (Basics, NumPy, Pandas)
• Data Visualization: Power BI, Excel

Tools:

• Jira, Confluence
• Draw.io, Miro
• Figma, Storybook, Mermaid

Methodologies:

• Agile (Scrum, Kanban)
• SAFe
• Waterfall

AI Tools:

• ChatGPT, Copilot

Education
Master of Systems Analysis and Control Dnipro University of Technology | 2024 – 2025

Bachelor of Systems Analysis and Control Dnipro University of Technology | 2020 – 2024

Languages
• English – Upper-Intermediate (B2)

• Ukrainian – Native

Additional Education
• Non-Functional Requirements, IIBA course
• Full Business Analysis Study Guide, IIBA course
• Business Analysis course, IT Academy Hillel