Юлія

Yuliia Blindiuk
Polish-Speaking Customer Support Representative
Location: Odesa, Ukraine (Ready for remote / hybrid work)
Phone / Telegram: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

SUMMARY

Motivated and detail-oriented Management graduate with a Bachelor's degree from a Polish university. Possesses
strong communication skills and exceptional fluency in written and spoken Polish. Adept at problem-solving, active
listening, and managing customer inquiries efficiently. Eager to leverage linguistic skills and a solid management
background to deliver a premium customer experience in a dynamic international support team.

LANGUAGES

• Polish: Full Professional Proficiency (C1 level — fluent written and spoken)
• Ukrainian: Native
• Russian: Native
• English: Intermediate (B1)

EDUCATION

Bachelor’s Degree in Management | 2012 – 2015

European University of Business in Poznan (Europejska Wy■sza Szko■a Biznesu w Poznaniu)

• Specialization: Management in Business (Zarz■dzanie w biznesie)
• Key areas of focus: Business Communication, Operational Logistics, Crisis Management, Project Management.

KEY SKILLS

• Customer Care: Empathy, active listening, handling difficult clients, chat & email etiquette, conflict resolution.
• Management & Soft Skills: Time management, problem-solving, analytical thinking, multitasking, stress tolerance.
• Technical Skills: Advanced PC user, MS Office (Excel, Word), Google Workspace, high typing speed. Ready to
quickly master CRM systems, Zendesk, and Jira.

ACADEMIC EXPERIENCE & CORE COMPETENCIES

• Team Coordination: Successfully managed and coordinated student team projects and business case simulations
during studies in Poland.
• Cross-Cultural Communication: Gained valuable experience living and studying in a European environment,
adapting to international communication standards.
• Problem Solving: Developed strong analytical skills to identify user issues and provide quick, structured, and
helpful solutions.

COVER LETTER / APPLICATION TEXT

Dear Hiring Team,

I am very interested in the Polish-Speaking Customer Support Representative position at your company.

I hold a Bachelor's degree in Management from a university in Poland (Poznan). Living, studying, and completing my
degree in a European environment allowed me to develop exceptional fluency in both written and spoken Polish (C1
level), as well as a strong understanding of cultural nuances.

Combined with my academic background in operational management, business communication, and crisis resolution,
I am confident in my ability to handle complex customer requests efficiently. I have strong problem-solving skills, high
typing speed, and a genuine passion for helping people.

I am fully prepared for remote or hybrid work and would welcome the opportunity to discuss how my language
proficiency and skills can contribute to your team's success.

Thank you for your time and consideration.

Best regards,
Yuliia Blindiuk