Ukraine's #1 job service
Alina
Customer support representative
- Considering positions:
- Customer support representative, клієнт-менеджер, менеджер з продажу
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
Contact information
The job seeker has provided: Phone numberMessenger
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/20746840/
Uploaded file
Quick view
version
This resume is posted as a file. The quick view option may be worse than the original resume.
Alina Shydenko telegram: @alinashdn
[open contact info ](look above in the "contact info" section)
Kyiv, Ukraine
OBRIO — Technical Support Specialist
Provided technical support to users via email and chat, resolving technical issues and account-related questions.
Diagnosed and resolved software and application malfunctions, as well as access-related issues.
Assisted users with setting up accounts, subscribing to services, making payments, and resolving technical issues.
Identified recurring issues and escalated complex cases to the appropriate technical teams.
Prematch — Customer Service and Technical Support Specialist
Provided customer service and technical support via chat and email.
Assisted users in resolving issues related to accounts, platform functionality, and payment problems.
Resolved technical issues and provided customers with step-by-step instructions on how to fix them.
Investigated error reports and gathered detailed information for the technical team.
Tracked incoming requests and prioritized issues based on urgency and impact.
Tools: Languages Key Skills
Zendesk Technical Support
Intercom Ukrainian — Native Customer Support
Jira Russian — Native Troubleshooting
Confluence English — B2 (Upper-Intermediate) Bug Reporting
Slack Incident Management
Postman Ticket Management
SQL Problem Solving
Google Workspace Customer Communication
Email & Chat Support
Account & Payment Support
Issue Escalation
[
Kyiv, Ukraine
OBRIO — Technical Support Specialist
Provided technical support to users via email and chat, resolving technical issues and account-related questions.
Diagnosed and resolved software and application malfunctions, as well as access-related issues.
Assisted users with setting up accounts, subscribing to services, making payments, and resolving technical issues.
Identified recurring issues and escalated complex cases to the appropriate technical teams.
Prematch — Customer Service and Technical Support Specialist
Provided customer service and technical support via chat and email.
Assisted users in resolving issues related to accounts, platform functionality, and payment problems.
Resolved technical issues and provided customers with step-by-step instructions on how to fix them.
Investigated error reports and gathered detailed information for the technical team.
Tracked incoming requests and prioritized issues based on urgency and impact.
Tools: Languages Key Skills
Zendesk Technical Support
Intercom Ukrainian — Native Customer Support
Jira Russian — Native Troubleshooting
Confluence English — B2 (Upper-Intermediate) Bug Reporting
Slack Incident Management
Postman Ticket Management
SQL Problem Solving
Google Workspace Customer Communication
Email & Chat Support
Account & Payment Support
Issue Escalation
Similar candidates
-
Customer support representative
30000 UAH, Zhytomyr, Remote -
Customer support representative
Remote -
Customer Support Representative
25000 UAH, Kharkiv, Remote -
Спеціаліст help desk
18000 UAH, Remote -
Customer support representative
Remote -
Customer support representative
Remote
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/20746840/