Тетяна

Tetiana Midlak
Project Manager
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Kyiv, Ukraine | LinkedIn | Telegram

SUMMARY
Project Manager with a strong background in team coordination, operations, and sales management. Hands-on
experience in facilitating Agile processes (Scrum), managing backlogs (30+ User Stories), and creating core project
documentation (WBS, Project Charter, Roadmaps) using Jira, Confluence, and Miro. Proven track record of
onboarding 36 team members, driving revenue growth, and maintaining a 95% CSAT rate. Holding a Master’s degree
in Geodesy and Land Management and Upper-Intermediate English (B2), combining strong analytical skills with
effective cross-functional communication.

SKILLS
Methodologies & Frameworks
SDLC, Agile (Scrum, Kanban, Scrumban), Hybrid,
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Predictive/Waterfall Methodology.
Agile Delivery Metrics: Sprint Velocity, Burndown
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Charts, Cycle Time, Lead Time.
Scope, Timeline & Resource Management, Risk &
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Dependency Tracking, Change Request Handling.
Project Plans & Roadmaps, Sprint Planning &
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Retrospectives Support, WBS, Gantt Charts, Status
Reports, Lessons Learned.
Requirements Clarification (BRD, User Stories, Use
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Cases).
Tools
Jira, Confluence, Trello, Miro, Loom.
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Google Workspace (Sheets, Docs, Slides, Meet).
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Gemini AI, Claude AI, ChatGPT, Copilot AI.
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Languages
English — Upper-Intermediate (B2)
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Ukrainian (Native)
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PROFESSIONAL EXPERIENCE
Mriya Trip — Travel Planning Web Platform 09/2026 – 10/2026
Self-employment Kyiv, Ukraine
Project Planning & Scope: Developed Project Charter, Scope Statement, and Work
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Breakdown Structure (WBS) for the web platform, defining clear milestones.
Agile Facilitation & Team Coordination: Configured Jira Scrum boards, managed a
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backlog of 30+ User Stories, facilitated 2-week sprint rituals (Planning, Daily Stand-ups,
Retrospectives), and tracked team Velocity and Burndown Charts to ensure predictable
sprint delivery.
Task Estimation: Applied Agile and traditional estimation techniques, including Story
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Points, Expert Judgment, and Bottom-Up estimation for WBS tasks.
Timeline & Delivery Metrics: Built Gantt charts in Miro/Google Sheets, monitored Cycle
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Time and Lead Time to identify process bottlenecks, and proactively tracked
dependencies and risks.
Documentation & Requirements: Authored product requirements (User Stories,
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Acceptance Criteria, Use Cases) and maintained centralized project documentation in
Confluence.

Sales and Customer Support Manager 08/2023 – Present
ti.ua Kyiv, Ukraine
Technologies or Tools: Bitrix24, 1C:Enterprise
Sales Optimization & Revenue Growth: Doubled total sales within the first 3 months
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and increased monthly cross-sales of accessories by 25% through effective client needs
discovery.
Customer Relationship & CSAT: Maintained a 95% Customer Satisfaction Rate (Google
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Reviews) by providing tailored product consultation and post-purchase software
configuration for Apple devices.
People Onboarding & Mentorship: Onboarded and trained 36 new team members,
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achieving a 94% retention rate post-internship and receiving a 4.8/5 intern satisfaction
score in Google Forms feedback.
Main Administrator 07/2018 – 12/2022
Cafe "Filigrana Etnika" Kyiv, Ukraine
Team Leadership & Operations Management: Coordinated daily team tasks, scheduled
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shifts, and allocated responsibilities (supplies procurement, venue maintenance) to
maintain service quality.
Issue Resolution & Vendor Coordination: Handled operational blockers and negotiated
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technical support terms with software vendors for POS systems (Rkeeper).
Customer Relationship & Service Excellence: Resolved complex client escalations
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promptly, implemented service quality standards, and maintained high satisfaction
levels.
Assistant to Technical Director 08/2017 – 01/2018
PJSC "Lvivoblenergo" Lviv, Ukraine
Administrative & Executive Support: Streamlined workflow organization for senior
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management, including business travel logistics, ticket bookings, and schedule
coordination.
Process Coordination: Supported cross-departmental communications, ensuring timely
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execution of administrative tasks and documentation handling.
Real Estate Agent 05/2017 – 08/2017
Home to Home Lviv, Ukraine
Client Management & Negotiations: Conducted market research, sourced suitable real
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estate options based on customer criteria, and facilitated negotiations to match client
requirements.

EDUCATION
Master's Degree in Geodesy and Land Management 2015 – 2017
Lviv Polytechnic National University Lviv, Ukraine

CERTIFICATES
Project Management Certificate — Mate Academy Google Sheets: The Comprehensive Masterclass —
Udemy
Practical Project Management for Managers and First
Time PMs — Udemy The Complete Project Management Fundamentals
Course — Udemy

ACHIEVEMENTS
Coordinated operations and a team of stewards during high-profile events, football matches (FC Shakhtar,
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Ukrainian National Team), and concerts at Arena Lviv.
Organized end-to-end travel logistics across Europe, including itinerary planning, accommodation booking, and
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documentation preparation.

ADDITIONAL EDUCATION
"Corporate Game" Bootcamp — Filab Company (Practical Soft Skills Application)
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