Tolga

TOLGA SEZEN
Watersports Manager | Tour Sales Manager | Guest Relations & Tourism Professional

Antalya, Türkiye | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL PROFILE
Experienced Watersports Manager and Tourism Professional with extensive experience in water sports operations, tour sales, guest
relations, hospitality, and customer service. Strong background in managing water sports businesses at five-star hotels, developing
customer relationships, promoting tourism products, and working with international guests. Experienced in tour sales and guest services,
with strong communication skills in English, Russian, and Ukrainian.

PROFESSIONAL EXPERIENCE
Watersports Manager / Business Owner
Millenium Watersport | June 2011 – Present | Antalya, Türkiye

• Manage water sports operations at multiple five-star hotels.

• Oversee daily operations, sales, customer service, and staff coordination.

• Promote water sports activities and convert guest enquiries into bookings.

• Maintain strong relationships with hotel management and tourism partners.

• Ensure high standards of guest satisfaction and service quality.

• Oversee operational procedures and safety standards.

• Manage communication with international hotel guests and tourism partners.
Tour Sales Manager – British Market
TUI | 31 March 2026 – 30 September 2026 | Antalya, Türkiye | Full-time

• Managed tour sales and daily customer interactions for British guests.

• Advised guests on excursions, tours, and local travel experiences.

• Promoted and sold excursions and related tourism services.

• Built strong relationships with guests and supported high levels of customer satisfaction.

• Coordinated with hotels, transfer teams, and local tourism suppliers.

• Supported guests throughout the sales and booking process.

• Handled customer enquiries and provided clear information about tourism products and services.
Customer Relations Supervisor
Turkish Do&Co; | November 2011 – February 2012 | Istanbul, Türkiye | Full-time

• Coordinated the timely delivery of airline catering services to aircraft.

• Monitored service completion and supported smooth daily operations.

• Coordinated with internal teams and airline representatives.

• Addressed operational issues and ensured service standards were maintained.
Public Relations Assistant / Guest Relations Intern
Felicia Village Hotel | July 2009 – September 2009 | Antalya, Türkiye | Internship

• Assisted the Guest Relations team with daily guest requests and enquiries.

• Supported communication between guests and hotel departments.

• Helped provide professional and efficient guest service.
Assistant / Intern
Focus Magazine | January 2005 – June 2005 | Istanbul, Türkiye

• Supported public relations and administrative activities.

• Assisted with communication and coordination tasks.

• Supported routine departmental operations.

Public Relations Staff / Intern
Hürriyet Newspaper | September 2004 – January 2005 | Istanbul, Türkiye

• Supported public relations activities for the e-ya■am supplement.

• Assisted with communication and coordination tasks.

• Supported editorial and administrative activities.
Public Relations Coordinator
Millenium Watersport | September 2001 – August 2011 | Antalya, Türkiye | Full-time

• Promoted water sports activities to international hotel guests.

• Provided information about activities, services, and booking procedures.

• Coordinated guest communication and activity bookings.

• Built relationships with hotel teams, guests, and tourism partners.

• Supported daily operations and customer satisfaction.

EDUCATION
Istanbul Kültür University — Bachelor’s Degree, Public Relations and Advertising | 2006–2010
GPA: 3.2 / 4.0 | Academic Achievement Scholarship

Ayd■n Do■an Anatolian Communication Vocational High School — Journalism | Graduated 2006

CORE COMPETENCIES
Watersports Management • Tourism Operations • Tour & Excursion Sales • Guest Relations • Customer Experience • International Guest
Communication • Hospitality Management • Sales & Business Development • Customer Service • Hotel & Supplier Coordination • Staff &
Operational Coordination • Complaint Handling • Public Relations

LANGUAGES & CERTIFICATIONS
Languages: English – Advanced | Russian – Advanced | Ukrainian – Advanced | German – Intermediate | Polish – Basic

Certifications: Lifeguard Certificate (2012) • Seafarer Certificate (2011) • Able Seaman Certificate (2011) • Diving Certificate – Turkish
Diving Federation (2010)

ADDITIONAL SKILLS & INTERESTS
Scuba Diving • Freediving • Swimming • Skiing • Surfing • Travel • Reading

REFERENCES
Hakan Kaya — Regional Manager, Kaya Hotels & Resorts | [open contact info](look above in the "contact info" section)

Niyazi Ünal — General Manager, Felicia Village | [open contact info](look above in the "contact info" section)