Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20777998/

Work experience

Transaction Processing Specialist

from 02.2025 to 05.2026 (1 year 4 months)
Brown Brothers Harriman, Київ (Фінанси, банки, страхування)

Processed financial transactions and operational tasks
Investigated customer complaints, identified root causes, and
provided effective solutions, escalating complex cases to the
appropriate departments when necessary.

Achieved a 90% first-contact resolution rate by
understanding customer needs, troubleshooting issues, and
minimizing unnecessary transfers or repeat contacts

Collaborated with cross-functional teams to address recurring
customer issues, improve support workflows, and contribute
to a more efficient and positive customer experience

Customer Service Specialis

from 03.2024 to 01.2025 (11 months)
Havi, Krakow, Poland, Київ (Транспорт, логістика)

Responded to 30–50 customer inquiries daily via email, live
chat, and phone, providing accurate information and timely
resolutions while maintaining a high standard of customer
service

Managed and resolved customer support tickets using
Zendesk, prioritizing urgent requests and ensuring timely
follow-ups

Maintained a high CSAT score, ensuring customer centricity and
communication quality

Investigated customer complaints focusing on the root cause

Education

KRAKOWSKA AKADEMIA IM. ANDRZEJA FRYCZA MODRZEWSKIEGO, Krakow, Poland

International Business, Київ
Higher, from 2019 to 2022 (3 years)

Knowledge and skills

• Стресостійкість
• Комунікабельність
• Здатність до навчання
• Доброзичливість
• Неконфліктність
• Чесність
• Уважність
• Адаптивність
• Дисциплінованість
• Активний продаж
• Робота із запереченнями
• Старанність
• Прямий продаж
• Працьовитість
• Продаж B2B
• Висока працездатність

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Polish — advanced