Oksana

OKSANA SELIVERSTOV
CUSTOMER SERVICE REPRESENTATIVE | CUSTOMER SUPPORT | CLIENT RELATIONS
Zhovkva, Lviv Oblast, Ukraine 80300 | [open contact info](look above in the "contact info" section) | 914-602-8523 | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Multilingual customer service and administrative professional with experience assisting patients and customers,
responding to inquiries, resolving service issues, coordinating appointments, and maintaining accurate records.
Background in healthcare front desk operations, insurance communication, business ownership, and team supervision.
Comfortable communicating by phone and working with sensitive information. Fluent in English, Ukrainian, Russian, and
Polish. Seeking remote customer service and support opportunities.

CUSTOMER SERVICE SKILLS
Customer Inquiries & Follow-Up | Phone Communication | Customer Relations | Problem Resolution | Appointment
Scheduling | Billing & Account Support | Data Entry | Confidential Records | Team Coordination | Office Operations |
Multilingual Support

SYSTEMS
Epic and Practice Fusion EHR | Online insurance carrier portals | Patient registration and scheduling systems

PROFESSIONAL EXPERIENCE
Office Manager / Billing Manager / Medical Insurance Specialist | Apr 2017 – Jun 2019
Dr. I. Klebanov (Primary Care) & Dr. Y. Rotshteyn (Podiatry) — Brooklyn, NY
• Assisted patients with appointments, registration, insurance questions, and front desk requests.
• Communicated with insurance representatives to clarify coverage, benefits, and authorization requirements; followed up
on outstanding issues.
• Maintained accurate patient and account records using Epic, Practice Fusion, and insurance portals.
• Coordinated daily office operations and communication among patients, providers, and staff.

Executive Housekeeping Supervisor | Jul 2019 – Jun 2022
Bedford Hills Correctional Facility — Bedford Hills, NY
• Supervised and trained staff, assigned daily work, and coordinated schedules.
• Addressed operational issues and maintained documentation and quality standards.

Restaurant Owner / Entrepreneur | Jan 2008 – Oct 2014
Vulyk Restaurant
• Oversaw customer service, daily operations, staffing, scheduling, budgeting, and records.
• Handled customer needs and coordinated staff to support smooth service delivery.

Executive Secretary / Billing Manager | Jun 1998 – 2001
Better Medical Health, P.C. — Radiology & Nuclear Medicine, Brooklyn, NY
• Supported front desk inquiries, patient scheduling, outgoing calls, billing, and accounts receivable.
• Maintained confidential patient and financial records and supported administrative operations.

EDUCATION & TRAINING
Trade and Economy Institute — Bachelor’s and Master’s Degrees in Economics (1994–2000)
Touro College — Housekeeping and Management Course (2000)

LANGUAGES
English — Fluent | Ukrainian — Native | Russian — Fluent | Polish — Fluent