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ILLIA PRIKHNO
TECHNICAL SUPPORT ENGINEER | APPLICATION & API SUPPORT | B2B SOFTWARE
Batumi, Georgia | Fully Remote | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) | github.com/goodillich2

PROFILE
Technically strong support candidate with 10+ paid freelance web-development assignments, practical Java/Spring
Boot and Python experience, and customer-facing troubleshooting in a technology retail environment. Built, tested,
debugged, and integrated database-backed applications using SQL, REST APIs, Postman, browser DevTools, and
Docker. MSc in Computer Science; comfortable translating technical issues into clear explanations for users. English
B2.

CORE SKILLS
Application & API troubleshooting: REST APIs, HTTP, JSON, Postman, browser DevTools (Network/Console),
debugging, error reproduction, client-server architecture.
Backend & databases: Java, Spring Boot, Spring Security, Hibernate/JPA, SQL, PostgreSQL, MySQL, Python, Flask;
authentication, authorization, CRUD, relational design.
Tools & infrastructure: Git/GitHub, Docker, Docker Compose, Linux/Bash fundamentals, HTML/CSS, JavaScript;
familiarity with Redis, RabbitMQ and Nginx.
User support: Device/software troubleshooting, CRM records, issue explanation, escalation coordination, customer
communication in Ukrainian, Russian and English.

PROFESSIONAL EXPERIENCE
Sales & Customer Service Consultant | Apple Green | 2025–2026
• Investigated device and software issues through hands-on testing, configuration checks, setup assistance, and data
transfers; explained findings and next steps to customers.
• Coordinated unresolved cases with external repair specialists and handled warranty/service follow-up, phone and
messaging support, and customer records in CRM.
• Developed and deployed a Python Telegram automation tool connecting CRM and OLX data to analyze inventory
versus advertising coverage and streamline warranty and stock workflows.

Freelance Web Developer | Independent Paid Projects | 2022–2024
• Delivered 10+ paid web application assignments independently, from client requirements to implementation and
handover; primarily Java/Spring Boot, relational databases, and web interfaces.
• Built authentication and role-based access, CRUD and business workflows, and REST endpoints; tested JSON
requests/responses in Postman and investigated issues using debuggers, browser DevTools, and SQL.
• Used Git/GitHub, Docker and Docker Compose to run and integrate application components; debugged API,
application, and database behavior during development.

Independent Java Tutor | 2023–2024
• Delivered one-to-one Java lessons, explained technical concepts, and guided students through debugging and
problem-solving.

SELECTED PROJECTS
Banking Web Application & ML Credit Scoring | Java, Python, PostgreSQL
• Implemented accounts, transfers, transactions, loan applications and a Python/Flask ML scoring service; connected
services via REST/JSON and Docker Compose. GitHub repository.

EDUCATION & LANGUAGES
MSc, Computer Science | Kyiv National University of Trade and Economics | 2024–2026
BSc, Applied Mathematics | Igor Sikorsky Kyiv Polytechnic Institute | 2020–2024
Languages: English B2 (Upper-Intermediate) | Ukrainian (native) | Russian (native)