Ксенія

Ksenia Kulikova

Ukraine, Kyiv • tg: @oxanax_xx • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

Summary

Communicative and responsible, with experience in SMM and customer support. Skilled in creating and analyzing content,
increasing audience engagement, quickly resolving user issues, and finding effective solutions in non-standard situations. I
learn new tools quickly, work well independently, and aim to grow professionally in both SMM and Customer Support.

Skills

Customer Support Specialist with strong communication, problem-solving, and multitasking skills. Experienced in handling
user inquiries, resolving issues quickly, managing large volumes of information, and maintaining clear and professional
communication with customers. Able to stay calm in challenging situations, prioritize tasks effectively, and adapt quickly to
new tools and workflows.

Confident user of ChatGPT, Claude, Trello, SendPulse, Google Sheets, Google Docs, Crisp, and Canva, as well as other
customer communication and support platforms. Experienced in communicating with customers through Telegram,
Instagram, live chats, and social media, handling multiple conversations and requests simultaneously.

Also experienced in SMM, user acquisition, social media analytics, content management, and campaign performance
evaluation

Education

State University of Trade and Economics Kyiv, UA
Bachelor degree, Tourism and Travel Services Management 31.06.2029

Experience

VitaUp Remote
Social Media Manager 06.2025 – 11.2025

Managed Instagram marketing focused on wellness, nutrition, and supplements with a data-driven approach to
user engagement and conversion. Planned and optimized content to attract new audiences, tested different outreach
strategies, and analyzed engagement metrics to improve performance. Handled the full customer acquisition cycle — from
prospecting and partnership offers to purchase conversion and feedback collection — ensuring consistent growth and high
satisfaction.

ModsquadGroup
Support Manager

Remote
01.2026 – 08.2026

Actively communicated with users through SendPulse, Crisp, and other communication platforms, quickly receiving and
processing incoming requests, analyzing information, and resolving customer issues. Provided users with guidance on how
to use the service, assisted in non-standard situations, and maintained professional and friendly communication.

Worked with Google Sheets to enter, organize, and record all necessary information related to user requests and work
results. Also used Trello to organize tasks and manage workflows. Skilled at handling a high volume of messages, quickly
finding relevant information, prioritizing tasks, and efficiently resolving user inquiries.