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CRM-manager
- Age:
- 22 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/20819839/
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Sofiia Voloshyna
CRM Manager
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Lviv, UA, Ukraine
Experience Summary
CRM Manager Aug 2024 - Aug 2026 CRM Manager with 2 years of
Lviv, UA, Ukraine experience in lead management,
customer support, and workflow
• Managed incoming leads and distributed them among the appropriate
coordination. Organized, detail-
managers.
oriented, and skilled in
• Maintained and updated customer databases in the CRM system.
communication and problem-
• Monitored customer statuses and tracked progress through different stages of
solving. Quick to learn and
the sales process.
confident with AI tools.
• Ability to use CRM features effectively to optimize workflows and improve the
user experience.
• Communicated with clients and developers to clarify technical issues and Skills
coordinate their resolution.
• Maintained operational spreadsheets and prepared reports using Google Issue Resolution Expert
Sheets.
• Supported daily operations and ensured smooth internal team Analytical Thinking Expert
communication.
Technical Support Expert
Education Google Sheets Expert
Arabic Philology - Bachelor's Degree CRM Optimization Expert
Adam Mickiewicz University
Poland CRM Administration Expert
Lead Management Expert
Languages
English Fluent
Ukrainian Native
Polish Fluent
CRM Manager
[
Experience Summary
CRM Manager Aug 2024 - Aug 2026 CRM Manager with 2 years of
Lviv, UA, Ukraine experience in lead management,
customer support, and workflow
• Managed incoming leads and distributed them among the appropriate
coordination. Organized, detail-
managers.
oriented, and skilled in
• Maintained and updated customer databases in the CRM system.
communication and problem-
• Monitored customer statuses and tracked progress through different stages of
solving. Quick to learn and
the sales process.
confident with AI tools.
• Ability to use CRM features effectively to optimize workflows and improve the
user experience.
• Communicated with clients and developers to clarify technical issues and Skills
coordinate their resolution.
• Maintained operational spreadsheets and prepared reports using Google Issue Resolution Expert
Sheets.
• Supported daily operations and ensured smooth internal team Analytical Thinking Expert
communication.
Technical Support Expert
Education Google Sheets Expert
Arabic Philology - Bachelor's Degree CRM Optimization Expert
Adam Mickiewicz University
Poland CRM Administration Expert
Lead Management Expert
Languages
English Fluent
Ukrainian Native
Polish Fluent
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The candidate's resume is posted at https://www.work.ua/resumes/20819839/