Svitlana

SVITLANA NIEDIELKO
Lead Generation Specialist | Sales Development Representative (SDR)

Kharkiv, Ukraine | Open to Remote Work (Europe / UK)

Phone / Telegram: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Sales professional with 8+ years of experience in B2B and B2C sales. Experienced in finding
new clients, cold outreach, lead qualification, booking meetings, and managing customer
relationships.

At Debeaut, a SaaS startup, I found 30+ new leads per day against a target of 20. I grew from
Lead Generation Specialist to Team Lead and later closed 5-6 deals per week.

I enjoy communicating with people, understanding their needs, and helping them find the right
solution. I am organised open-mined and goal-oriented person.

KEY SKILLS
Lead Generation and Lead Research
Cold Outreach and First Contact
Lead Qualification
Social Media Outreach
Sales Pipeline Management
CRM Data Management
Follow-ups and Client Communication
KPI Tracking and Sales Reporting
Team Coordination
Customer Onboarding and Retention

Tools: Kommo, Bitrix24, Binotel, Google Workspace, Microsoft Office, Google Sheets,
ChatGPT, Figma, Stripe

PROFESSIONAL EXPERIENCE
SIA Debeaut — SaaS Startup

Sales Manager | Account Manager | Team Lead
May 2022 – March 2025

Found and contacted 30+ new potential clients per day, exceeding the daily target of 20
leads.

Turned cold leads into warm leads through direct communication on social media.
After two months, started booking several meetings per week for Brand Ambassadors
who handled in-person sales.
Later took responsibility for the full sales process
Managed a team of 4–5 people, including callers and Brand Ambassadors.
Tracked team performance, checked KPIs, managed meeting schedules, and prepared
reports.
Used CRM tools to track leads, follow-ups, and sales activities.
Helped new clients learn how to use the platform and understand its features.
Worked with unhappy clients, answered their questions, and helped keep them using the
platform during product changes.
Monitored payments and transactions in Stripe and prepared monthly reports.

«SPA APEX PLANT» LLS

Office Administrator — Operations and HR
July 2025 – September 2026

Organised company documents and created a clear filing system.
Supported daily office tasks and HR administration.
Improved document storage and simplified routine office processes.

Wedding Studio — Kharkiv, Ukraine

Customer Relationship Manager / Project Coordinator
June 2014 – July 2020

Worked with potential clients, answered enquiries, and followed up with leads.
Suggested suitable services and helped clients make decisions.
Managed client communication from the first enquiry to project completion.
Coordinated projects and worked with clients to ensure a good service experience.

EDUCATION
Kharkiv National Pedagogical University named after G. S. Skovoroda

Specialist Degree in Primary Education

LANGUAGES
Ukrainian — Native
Russian — Native
English — B2 (Upper-Intermediate)