Валерій

Valerii Khaiitov
Trust & Safety | Content Moderation · Abuse Investigation · OSINT
[open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · Lviv, Ukraine (Remote)

PROFESSIONAL SUMMARY
Trust & Safety specialist with 8 years at Namecheap, a major US domain and hosting infrastructure provider,
progressing from abuse analyst to Team Leader of a 10–16 person team. Daily work was policy enforcement on
user-generated and hosted content: deciding what stays and what comes down, handling reports and appeals,
and holding those decisions consistent across a 24/7 team. Specialised in high-ambiguity cases and in content
requiring strict handling — CSAM, extremist material, and large-scale fraud — alongside abuse pattern research,
including AI-generated content. Full professional English (C1/C2).

CORE COMPETENCIES
• Content Moderation: Policy Enforcement, Edge-case Judgement, Appeals Handling, Escalation Design,
Moderation Consistency Across Teams
• Investigation & Intelligence: OSINT/WEBINT, Abuse Pattern Analysis, Phishing Kit Analysis, C&C
Infrastructure Tracking, Malware Identification
• Data & Tooling: Python (Parsing, Automation), Bash (Log Analysis), Large Complaint Dataset Analysis,
Spreadsheet Analysis
• Documentation: Analytical Reporting, SOP and Decision-tree Development, Methodology Design, Senior-
level Reporting
• Legal & Compliance: Law Enforcement Liaison, Court Order Processing, UDRP/URS Procedures, DMCA

INVESTIGATION & ANALYSIS WORK
AI-Generated Abuse Pattern Research
• Ran a 3-month research project identifying emerging AI-generated abuse patterns across hosted
infrastructure.
• Parsed three months of complaint data with Python alongside manual OSINT; built a structured corpus of 10+
abuse service archetypes (phishing kits, crypto fraud, casino scams) with visual examples and behavioural
indicators.
• Delivered findings as updated detection guidelines embedded directly into team workflows.
Content Safety & Threat Infrastructure (2018–2020)
• Identified and actioned CSAM, extremist material, and fraudulent financial services under strict procedural
requirements.
• Investigated and neutralised malware, phishing campaigns, and botnet C&C infrastructure across shared,
VPS, and dedicated environments.
• Used Bash scripting to analyse server logs, identify compromised accounts, and prevent mass-spam
propagation.
Policy Methodology & Measurement
• Audited 12 months of social media complaint handling data — volume, response times, shift-level
performance patterns — and rebuilt the scoring model with clearer benchmarks.
• Developed an SOP library with decision trees and escalation paths; became the department's primary
reference for onboarding and daily operations.

PROFESSIONAL EXPERIENCE
Technical Project Manager | Blaster Media | Apr 2026 – Jul 2026
• Coordinated production and delivery workflows for a high-volume short-form video content operation;
authored a handover regulation documenting processes and escalation paths.

Team Leader / Shift Leader — Legal & Abuse | Namecheap, Inc. | Jan 2021 – Apr 2026

• Led a team of 10–16 Trust & Safety specialists in a 24/7 environment; responsible for case quality,
throughput, and decision consistency.
• Raised team throughput from 40 to 50+ cases per shift while holding the error rate below the 20% target.
• Primary consultant to senior leadership and Legal on emerging threat landscapes and risk mitigation.

Subject Matter Expert (Legal & Compliance) | Namecheap, Inc. | Jan 2020 – Jan 2021
• Final escalation point for complex legal and technical cases.
• Processed law enforcement requests — preservation orders and data production for court proceedings —
and handled UDRP/URS disputes.

Hosting & Domain Abuse Analyst | Namecheap, Inc. | Feb 2018 – Jan 2020
• Front-line investigation of abuse across domain and hosting infrastructure; built the pattern-recognition skills
that later underpinned research work.

TECHNICAL PRACTICE (2026)
• Python automation and API testing with pytest; refactored existing code for testability and wrote parametrised
test suites.
• Built Telegram bots, including one running on a locally hosted LLM via Ollama.

EDUCATION & LANGUAGES
H. S. Skovoroda Kharkiv National Pedagogical University — Psychology, 2009–2013
Completed coursework through the fourth year; degree not awarded.
English: Full Professional Proficiency (C1/C2) | Ukrainian: Native