Анастасія

ANASTASIIA BILAN
IT Project Coordinator | Client Projects | AdTech Monetization | Technical Delivery | Stakeholder
Coordination
Tel: [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Wrocław

SUMMARY
Project coordination professional with 2+ years of experience in client project delivery and stakeholder coordination, expert in workflow
automation and cross-functional communication. My key achievements include reducing administrative tasks by 60% for key accounts
and coordinating AI bot implementations for SME clients, alongside helping reduce unnecessary operating expenses by 15%. Seeking a
Junior Project Manager position at Netpeak, where I bring my project delivery and client coordination skills to support the team's mission
of delivering ambitious marketing solutions worldwide.

KEY ACHIEVEMENTS
◆ Reduced Administrative Work ◆ Reduced Operating Expenses
Cut administrative tasks by 60% for key accounts through Lowered unnecessary expenses by 15% through operational
automation using n8n, ElevenLabs, and RetellAI. budget management and analytical reporting.

◆ Established HR Operations ◆ Delivered AI Projects
Built HR workflows, internal policies, and cross-department Coordinated AI bot implementations for SME clients, aligning
processes from scratch in a fast-paced environment. timelines, technical requirements, and stakeholder
communication with SDLC practices.

EXPERIENCE
2025 - Present IT Project Coordinator (Freelance)
Self-employed — AI Automation Projects
• Coordinated end-to-end delivery of AI bot implementation projects, managing timelines, technical requirements,
and stakeholder communication
• Maintained project tracking documentation and status reports; updated clients on delivery progress, blockers,
and milestones via Slack and Zoom
• Facilitated team meetings and structured agendas to ensure alignment on objectives and deliverables
• Spearheaded full client lifecycle from onboarding to post-delivery, achieving a 60% reduction in administrative
tasks for key accounts through process automation
• Identified upsell and expansion opportunities based on client feedback and project outcomes
2023 - 2025 HR Specialist & Team Coordinator
Staffing Agency
• Coordinated schedules and calendars for department leads; monitored team vacations, sick leaves, and office
attendance to update stakeholders in a timely manner.
• Oversaw internal HR documentation and activity reports using HRappka and MS Excel, generating weekly and
monthly status reporting for management.
• Led onboarding process for over 30 new team members, reducing integration time by 20% through structured
resources and orientation.
• Acted as primary liaison between team members and other departments, facilitating effective collaboration and
resolving day-to-day operational issues.
• Supported resource planning in collaboration with department managers; flagged capacity risks proactively.
• Built HR workflows, internal policies, and cross-department processes from scratch in a fast-paced environment.
• Managed work permit and relocation processes (Karta Pobytu) for 15+ international employees with a 100%
compliance rate.
• Served as first point of contact for team conflict resolution and internal policy queries.
2022 - 2023 Junior Business Manager
Audi Centre Ukraine
• Coordinated communication between internal departments and external vendors; tracked deliverables and
ensured resource efficiency
• Controlled operational budgets and prepared analytical reports; achieved a 15% reduction in unnecessary
expenses
• Acted as escalation point for operational issues; resolved blockers through structured, data-backed approaches
• Supported scheduling and logistics for team activities and stakeholder meetings

SKILLS
Project Management

Agile & Scrum Methodologies SDLC Awareness Stakeholder Management Delivery Coordination

Risk & Blocker Resolution

Tools

Jira Confluence Trello Slack MS Excel Google Docs ChatGPT Claude Google Analytics HTML

CSS Google ADS

Soft Skills

Attention to Detail Strong Organizational Skills Conflict Resolution Emotional Intelligence Adaptability

Team-first Mindset

TRAINING / COURSES
Genius Project Manager 2026

EDUCATION
2022 - 2025 Bachelor's Degree in E-Business
WSB University, Wrocław

LANGUAGES
Ukrainian Polish
Native (C2) C1