Макар

Makar Dzhehur
Junior Customer Support Specialist
Zhytomyr, Ukraine / Remote [open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

SUMMARY

Final-year IT student with 6 months of commercial experience in a software product. Looking for a first
chat/email customer support role with proper onboarding. Strong written communication, able to find
the root cause of an issue and explain technical things in simple words. Reliable, detail-oriented,
comfortable with repetitive tasks and clear processes. English B2.

SKILLS

Communication: clear, polite writing; explaining technical issues simply
Support: troubleshooting, root-cause analysis, attention to detail, time management, typing speed
(EN 45+ WPM, UK 65+ WPM), quick to learn new tools and knowledge bases
Tools: Google Docs, Google Sheets, Microsoft Word, Excel, REST API, Postman, SQL basics

PROFESSIONAL EXPERIENCE

Digital University UA 01/2026 – 07/2026 | Zhytomyr, Ukraine
Front-End Developer
Handled requests from students and university staff and turned them into working interfaces for the
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student cabinet and staff portal.
Traced data fields across REST endpoints, Yii2 and MySQL to find root causes of display issues.
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Worked with back-end developers to clarify requirements, report issues and verify fixes.
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PROJECTS

Lights Out 12/2025 – 04/2026
Logic puzzle game (installable PWA)
Built a puzzle game with session recovery, personal bests and dark/light theme, focused on a clear
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and simple user experience.
Wrote automated tests (Jest, React Testing Library) to catch bugs before release.
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Demo: dzhhem.github.io/lights-out | Code: github.com/dzhhem/lights-out

EDUCATION

Zhytomyr Polytechnic State University 2023 – expected 2027 | Zhytomyr, Ukraine
Bachelor's in Software Engineering

LANGUAGES

English Ukrainian
B2 Native