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Valentyna Chubenko

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Recently, I learned about this job opening. I am writing to you in hopes that you can consider me as an employee for this job. I lived in America for 15 years, therefore my English is at the level of a language suppressor and conversationalI. I believe that my past experience can demonstrate great skills in this role and I am hoping for the opportunity to support your team by applying my critical thinking. I am looking forward to applying my skills and abilities to make your company a better and more progressive place.
EXPERIENCE
Customer Support specialist

• Talking with customers to address their questions or concerns
• Managing several chats at once and resolving problems efficiently
• Using good judgment to handle difficult situations or upset clients.
• Applying critical thinking in stressful situations with clients while resolving their request.

Logistics Specialist— Migway Logistics, North Carolina
• Helping solve any problems that occur while delivering loads.
• Speaking with drivers when there are any concerns.
• Multitasking and solving occurring problems.
• Applying critical thinking in stressful situations.
Self employment — Truck Dispatcher

• Analyzed customer delivery needs.
• Monitored dispatch board and booked loads
• Handled customer feedback to improve customer service.
• Filled out needed work papers and documents.
• Handled incoming calls and emails from customers regarding issues with deliveries.
• Communicated with customers to provide delivery updates.
• Monitored vehicle locations to coordinate timely arrivals.
• Developed and maintained relationships with transport companies.
Starbucks — Barista
• Pleasantly interacted with customers to promote a positive environment.
• Experienced how to properly identify and solve problems in any challenging situations.
• Engaged with customers and gained more communication skills.
Skills:
• Biliterate
• Bilingual ( English, Russian, Ukrainian)
• Worked with WORD
• Worked with excel applications
• Multitasker
• Positive attitude
• Strong work ethic
• Problem solving skills
• Communication skills
• Professional relationships
• Paperwork submission
• Critical thinking
• Tracking tasks
• Billing statements
Education:
Wellness, Business and Sports School Woodburn, Oregon - High School Diploma (September 2016 - May 2020)

Summary: I take work very seriously and will apply my knowledge and skills in everything that I do. I speak fluently in English, Russian and Ukrainian.I can build good and strong employee relationships and communicate with others effectively. I will show a positive attitude towards different situations. With my skills and knowledge I can be a perfect fit for this job.