Нікіта

Nikita Mykhailiuk
Entry-level customer support agent

CONTACT: PROFILE:
I am a motivated and detail-oriented candidate looking to start a
[open contact info](look above in the "contact info" section)
career in customer support. Fluent in Ukrainian and proficient in
[open contact info](look above in the "contact info" section)
English, with a strong interest in technology and digital products.
@Nikmikgeo
I have basic technical knowledge of Python, REST APIs, and web
Tbilisi, Georgia technologies, which helps me understand technical concepts and
troubleshoot unfamiliar issues. I am a quick learner with analytical
thinking skills and a strong willingness to help users and develop
KEY SKILLS:
professionally.
Written and verbal communication
Problem-solving and analytical
DIGITAL LITERACY
thinking
Python: Basic programming knowledge
Information research and analysis
REST APIs: Basic understanding of API concepts
Attention to detail
JSON: Basic experience with data processing
Adaptability and quick learning Postman: Basic familiarity with API testing
Patience and customer-oriented FastAPI: Basic experience with backend applications
approach PostgreSQL: Basic database knowledge

Time management and CRM Systems: General familiarity with CRM software
Excel / Google Sheets: Basic familiarity
organization
Ability to work independently
RELEVANT BACKGROUND
Independent technical studies and personal programming projects
EDUCATION:
involving:
SCHOOL NO. 72, KYIV, UKRAINE Working with REST APIs and HTTP requests
2014 - 2022 Processing JSON data and handling API responses

ATMOSPHERIC SCHOOL Building basic backend applications using Python and FastAPI
2022 - 2025 Researching and troubleshooting technical issues independently

LANGUAGES: ADDITIONAL
INFORMATION
English (B2)
Available for full-time employment.
Russian (Native)
Willing to learn and undergo training.
Ukrainian (Native) Open to working with international clients.