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- Age:
- 19 years
- City:
- Kyiv
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Valerii Sokolan
Technical Support & Diagnostics Specialist
Kyiv, Ukraine
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Telegram: nvrlose0
PROFESSIONAL SUMMARY
IT student and L1 technical support specialist with 7+ months of hands-on experience in first-line diagnostics. Every
day I find the root cause of an issue and either resolve it or hand it to second-line support with a precise description.
Solid foundations in computer networks, Linux, databases and programming. Detail-oriented, calm under pressure
and a fast learner. Looking to grow in a technical role: diagnostics, maintenance and repair of equipment.
WORK EXPERIENCE
Inbound Call Specialist – L1 Technical Support
MEGOGO LLC | April 2026 – Present
• Work as L1 support: perform first-line diagnostics of technical issues (authorization, content playback,
transactions): identify the cause and resolve it, or escalate to L2 support with an accurate, complete description.
• Help users set up the application on different devices: Smart TV, iOS, Android and Web.
• Keep the history of requests and tickets in a CRM system and use the internal knowledge base to find fast and
accurate solutions.
• Handle dissatisfied customers and non-standard situations while keeping user loyalty.
TECHNICAL SKILLS
From work From studies
• First-line technical diagnostics • Linux (Ubuntu) and Windows basics, user management
• App setup on Smart TV, iOS, Android, Web • Networking: TCP/IP, DNS, DHCP
• CRM and ticket handling • Virtualization: VMware, VirtualBox
• Working with a knowledge base • Remote access: RDP, AnyDesk
• Escalation to L2 support • SQL Server, database fundamentals
• Python, C#
COURSES & LABS
• Cisco Packet Tracer – computer networking labs
• Microsoft SQL Server – database labs (September 2026)
• Python & Flask – IBM Skills Network (October 2026)
• Django – web application development (September–October 2026)
• Linux & Ubuntu – system administration labs
• C# – practical labs at university
EDUCATION
Igor Sikorsky Kyiv Polytechnic Institute (KPI)
FIOT | Information Systems and Technologies | Expected graduation: 2028
PERSONAL QUALITIES LANGUAGES
Analytical thinking • Customer communication • Stress resistance • Fast Ukrainian – native
learner • Attention to detail • Responsibility • Teamwork English – intermediate
Technical Support & Diagnostics Specialist
Kyiv, Ukraine
[
[
Telegram: nvrlose0
PROFESSIONAL SUMMARY
IT student and L1 technical support specialist with 7+ months of hands-on experience in first-line diagnostics. Every
day I find the root cause of an issue and either resolve it or hand it to second-line support with a precise description.
Solid foundations in computer networks, Linux, databases and programming. Detail-oriented, calm under pressure
and a fast learner. Looking to grow in a technical role: diagnostics, maintenance and repair of equipment.
WORK EXPERIENCE
Inbound Call Specialist – L1 Technical Support
MEGOGO LLC | April 2026 – Present
• Work as L1 support: perform first-line diagnostics of technical issues (authorization, content playback,
transactions): identify the cause and resolve it, or escalate to L2 support with an accurate, complete description.
• Help users set up the application on different devices: Smart TV, iOS, Android and Web.
• Keep the history of requests and tickets in a CRM system and use the internal knowledge base to find fast and
accurate solutions.
• Handle dissatisfied customers and non-standard situations while keeping user loyalty.
TECHNICAL SKILLS
From work From studies
• First-line technical diagnostics • Linux (Ubuntu) and Windows basics, user management
• App setup on Smart TV, iOS, Android, Web • Networking: TCP/IP, DNS, DHCP
• CRM and ticket handling • Virtualization: VMware, VirtualBox
• Working with a knowledge base • Remote access: RDP, AnyDesk
• Escalation to L2 support • SQL Server, database fundamentals
• Python, C#
COURSES & LABS
• Cisco Packet Tracer – computer networking labs
• Microsoft SQL Server – database labs (September 2026)
• Python & Flask – IBM Skills Network (October 2026)
• Django – web application development (September–October 2026)
• Linux & Ubuntu – system administration labs
• C# – practical labs at university
EDUCATION
Igor Sikorsky Kyiv Polytechnic Institute (KPI)
FIOT | Information Systems and Technologies | Expected graduation: 2028
PERSONAL QUALITIES LANGUAGES
Analytical thinking • Customer communication • Stress resistance • Fast Ukrainian – native
learner • Attention to detail • Responsibility • Teamwork English – intermediate
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The candidate's resume is posted at https://www.work.ua/resumes/20873449/