Дар'я

Personal information

Daria Ivashchenko
Date of birth: April 11, 2003
Place of birth: Ukraine
Mob. tel.: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)

Professional Experience
•Sales manager in beauty industry
March 29,2023 – June 01,2024
Obligations:
-Sale of company services
-Consulting and communication with the clients
-Work in the CRM system

•Tourism service specialist
June 06,2024 – May 31,2026
Obligations:
- Processing requests from tourists and agents
- Searching and offering optimal solutions for clients
- Implementing outgoing informative campaigns
- Informing clients in case of changes to the flight program via booking system.
- Work in the booking systems

• Senior Pre & InTrip Expert PL
June 01,2026 – till present
Obligations:
-Providing customer consultations and resolving customer issues.
-Informing customers about flight changes and handling of force majeure situations in different changes.
-Managing customer bookings, including correcting details, rebooking flights and hotels, and changing passenger names.
-Updating flight schedules in the booking system.
-Handling last-minute bookings and sales outside regular company working hours.

Education

Centrum Kształcenia Zawodowego i Ustawicznego nr 1 Technikum nr.5 w Gliwicach,Polska
Gliwice, Poland
Year of entry-2018
Year of termination – 2022, Junior Specialist
Speciality- Tourist Service

Nizhyn Gogol State University
Nizhyn,Ukraine
Year of entry -2021
Year of termination – 2025, Bachelor’s degree
Speciality – English philology (Germanic languages and literatures (including translation))

Proficiency in Languages

Ukrainian – Native

Russian – Fluent

English – Intermediate

Polish - Upper Intermediate

Courses, Trainings, Certificates

A training course of “Behaviors in difficult situations: Dealing with stress, constructive criticism and assertivenessin” in the University of Chorzow
Year of termination – 2019

Certificate of Specialist in the field of Organizational end to end process of tourist services and events
Year of termination – 2022

Certificate of Specialist in the field of Skills and abilities in providing any tourism information including sale of tourist services
Year of termination - 2022

Additional Information

Computer Skills
MS Word, MS Excel, Power Point, CRM, Blue Vendo booking system, SAMO tour, T1000

Personal Qualities
Responsible and flexible
Open-minded
Goal-oriented
Willing for self-development
Self-confidence
Sociable

Hobbies and Interests
Travelling
Foreign languages
Sport activities