Вікторія

VIKTORIIA KOKHAN
BILLING SPECIALIST | ACCOUNTING OPERATIONS
Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL PROFILE

Billing and accounting operations specialist with 9 years of experience supporting billing, statements, accounts payable and receivable,
and bank reconciliation processes. Experienced in Yardi and NetSuite, transaction research, invoice processing, payment booking, and
resolving discrepancies. Combines a strong banking background with a detail-oriented, service-focused approach and the ability to work
with clients and cross-functional teams.

CORE COMPETENCIES

• Billing, invoicing & account statements • Invoice and payment discrepancy resolution
• Accounts payable (AP) and accounts receivable (AR) support • Client and vendor communication
• Bank reconciliations and transaction research • Financial reporting and documentation
• Payment booking, rebooking & adjustment processing • Process coordination and data accuracy

PROFESSIONAL EXPERIENCE

Billing Specialist | Bills & Statements Team | Onyx Enterprises | 2017–2026
• Process billing transactions and prepare or review client bills and account statements.

• Support accounts payable and receivable workflows, including invoice and payment research.

• Review bank activity, reconcile transactions, and investigate discrepancies between records and statements.

• Book and rebook payments, adjustments, and other accounting transactions in accordance with established procedures.

• Maintain accurate transaction records and supporting notes in Yardi and related systems.

• Coordinate with property managers, account managers, vendors, and internal accounting teams to clarify issues and resolve
outstanding items.

• Monitor work queues, identify misrouted or incomplete items, and follow up to keep processing on track.
Head of Local Bank Office | PrivatBank | 2016–2017
• Coordinated the day-to-day operations of a local bank office and supported service delivery.

• Worked with individual and business customers to address banking needs and service requests.

• Supported the team in meeting operational standards, service targets, and internal procedures.

• Helped resolve customer issues and escalated complex cases to the appropriate departments.
Personal Financial Advisor – Corporate Clients (Medium Business) | PrivatBank | 2014–2016
• Advised medium-sized business clients on banking products and financial services.

• Built and maintained client relationships and responded to day-to-day account inquiries.

• Identified client needs and coordinated suitable banking solutions with internal teams.

• Supported account servicing and documentation in line with bank procedures.
Call Center Specialist | PrivatBank | 2013–2014
• Handled incoming customer inquiries and provided information about banking products and services.

• Assisted customers with account and transaction-related questions, following service and security procedures.

• Recorded customer requests and directed complex issues to the relevant teams.
Freelance Research & Reporting | Freelance | 2011–2012
• Prepared research and analytical materials, including scientific and topic-based written work.

• Collected and reviewed information, supported forecasting, and prepared reports.

EDUCATION

Master’s Degree in Accounting and Audit | Mykolaiv National Agrarian University | 2007–2012

SYSTEMS & LANGUAGES

Systems: Yardi | NetSuite | Microsoft Office | Claude

Languages: Ukrainian | English | Russian