Ілля

ILLIA BORSHCHUK
Junior Full-Stack Developer | Customer Support Specialist
[open contact info](look above in the "contact info" section) (WhatsApp) | [open contact info](look above in the "contact info" section)
English: B2+ (Upper-Intermediate) | Ukrainian: native | Russian: native
PROFILE
Computer Science student with B2+ English, customer support experience on a Kyivstar project and experience developing client and personal software projects. Handled chat and phone enquiries, registered CRM cases and routed requests to relevant departments. Development portfolio includes Gym Manager, Grant Management, a vehicle marketplace and an auction website in progress. Seeking a junior full-stack development or customer support role.
WORK EXPERIENCE
Customer Support Representative | Kyivstar Support Project
September 2025 - March 2026
• Provided customer support via chat and phone, registering enquiries and maintaining records in the CRM system.
• Checked customer information, created service requests and routed cases to the appropriate departments for further handling.
Software Developer | Gym Manager
Client project for a local gym | Ostroh, Ukraine
• Developed a gym management application for a local fitness facility in Ostroh.
Section Specialist | Nova Poshta, Freight Department
Rivne, Ukraine | July 2025 - August 2025
• Sorted parcels and freight shipments in a high-volume logistics environment.
• Loaded and unloaded trucks efficiently while following operational standards.
DEVELOPMENT EXPERIENCE
Independent Full-Stack Developer | Personal Projects
Independent projects developed over approximately one years
Grant Management | Desktop Application
• Built a C# / WPF application for managing grant applications, with a ViewModel-based interface and separate service, repository and data layers.
• Structured data models for applications, reviews, users and action logs, with database migrations to track schema changes.
Vehicle Marketplace | Car Sales Website (Local Project)
• Developed a vehicle sales website inspired by the automotive classifieds model, applying web development skills to a car marketplace project.
Vehicle Auction Platform | Local Project in Development
• Currently developing a vehicle auction website inspired by the online auto-auction model.
TECHNICAL KNOWLEDGE
Studied technologies and development concepts:
Front end: JavaScript, TypeScript, React, Next.js, HTML5, CSS3
Back end and data: Node.js, NestJS, Express.js, SQL, PostgreSQL, MySQL, TypeORM, Prisma; Python and C#
Styling and state: Tailwind CSS, CSS Modules, Sass/SCSS, shadcn/ui, Redux Toolkit, React Context API
APIs and security: REST APIs, JWT, role-based access control
Tools and testing: Git, GitHub, Docker, Postman, Jest, Vite, npm, ESLint, Prettier
Concepts: SPA, SSR, responsive design, component-based architecture, SOLID
AI development tools: Claude Code, Codex
Desktop development: C#, WPF, XAML, ViewModel-based UI, repository and service layers
EDUCATION
National University of Ostroh Academy | Ostroh, Ukraine
Bachelor’s degree studies in Computer Science (Information Technologies)
September 2024 - Expected June 2028
Coursework: Python and C# programming, web development, databases, computer networks and software development.