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Product-менеджер
- Considering positions:
- Product-менеджер, HR-менеджер, Project-менеджер, SMM-менеджер
- City of residence:
- Kriukivshchyna
- Ready to work:
- Kriukivshchyna, Remote, Vyshneve (Kyiv Region)
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ALICE NEKRUTENKO
PROJECT & PRODUCT COORDINATION | RECRUITING & HR | CUSTOMER SUPPORT
Kyiv Region, Ukraine • [open contact info ](look above in the "contact info" section) • [open contact info ](look above in the "contact info" section)
Telegram: @alicenekrutenko
PROFESSIONAL PROFILE
Versatile early-career professional with experience in customer support and sales, alongside foundational experience and
practical knowledge in project management, product management, and recruiting / HR. Skilled in candidate sourcing, interview
coordination, customer communication, task coordination, and structured planning. Familiar with Agile / Scrum and Kanban
approaches, Product Discovery, User Research, and stakeholder communication. Currently completing the IBM Product
Manager course.
CORE COMPETENCIES
• Project & Process Coordination: project planning, task management, process coordination, stakeholder communication,
Agile / Scrum, Kanban
• Product Management: Product Discovery, User Research, User Stories, Product Roadmap, analytical thinking,
understanding user needs
• Recruiting & HR: candidate sourcing, interview coordination, communication, task management
• Customer Communication: chat and phone support, customer consultation, request handling, conflict resolution, sales
communication
PROFESSIONAL EXPERIENCE
Customer Support Specialist | monobank
2026 · 1 year of experience
• Communicated with customers via chat and phone, providing guidance on products and services.
• Processed customer requests and applications, resolving issues and challenging situations.
• Worked with internal systems and maintained clear, service-oriented communication.
Sales Manager
2025 · 4 months
• Worked in a sales-focused role, developing customer communication and service skills.
ADDITIONAL RELEVANT EXPERIENCE
Project Management — 3 months of experience in the target area; foundational knowledge of project planning, task
management, Agile / Scrum, Kanban, and process coordination.
Product Management — 5 months of experience in the target area; knowledge of Product Discovery, User Research, User
Stories, and Product Roadmap.
Recruiting / HR — 4 months of experience; candidate sourcing, interview coordination, and communication.
EDUCATION & PROFESSIONAL DEVELOPMENT
Kyiv School of Economics (KSE) — Cybersecurity
Incomplete higher education; studies currently paused.
IBM Product Manager — currently in progress
TOOLS & DIGITAL SKILLS
Google Docs · Google Sheets · Notion · Slack · Microsoft Teams · Internal systems
LANGUAGES
Ukrainian: Native English: B2
ALICE NEKRUTENKO | CURRICULUM VITAE
PROJECT & PRODUCT COORDINATION | RECRUITING & HR | CUSTOMER SUPPORT
Kyiv Region, Ukraine • [
Telegram: @alicenekrutenko
PROFESSIONAL PROFILE
Versatile early-career professional with experience in customer support and sales, alongside foundational experience and
practical knowledge in project management, product management, and recruiting / HR. Skilled in candidate sourcing, interview
coordination, customer communication, task coordination, and structured planning. Familiar with Agile / Scrum and Kanban
approaches, Product Discovery, User Research, and stakeholder communication. Currently completing the IBM Product
Manager course.
CORE COMPETENCIES
• Project & Process Coordination: project planning, task management, process coordination, stakeholder communication,
Agile / Scrum, Kanban
• Product Management: Product Discovery, User Research, User Stories, Product Roadmap, analytical thinking,
understanding user needs
• Recruiting & HR: candidate sourcing, interview coordination, communication, task management
• Customer Communication: chat and phone support, customer consultation, request handling, conflict resolution, sales
communication
PROFESSIONAL EXPERIENCE
Customer Support Specialist | monobank
2026 · 1 year of experience
• Communicated with customers via chat and phone, providing guidance on products and services.
• Processed customer requests and applications, resolving issues and challenging situations.
• Worked with internal systems and maintained clear, service-oriented communication.
Sales Manager
2025 · 4 months
• Worked in a sales-focused role, developing customer communication and service skills.
ADDITIONAL RELEVANT EXPERIENCE
Project Management — 3 months of experience in the target area; foundational knowledge of project planning, task
management, Agile / Scrum, Kanban, and process coordination.
Product Management — 5 months of experience in the target area; knowledge of Product Discovery, User Research, User
Stories, and Product Roadmap.
Recruiting / HR — 4 months of experience; candidate sourcing, interview coordination, and communication.
EDUCATION & PROFESSIONAL DEVELOPMENT
Kyiv School of Economics (KSE) — Cybersecurity
Incomplete higher education; studies currently paused.
IBM Product Manager — currently in progress
TOOLS & DIGITAL SKILLS
Google Docs · Google Sheets · Notion · Slack · Microsoft Teams · Internal systems
LANGUAGES
Ukrainian: Native English: B2
ALICE NEKRUTENKO | CURRICULUM VITAE
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The candidate's resume is posted at https://www.work.ua/resumes/20897356/