Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20908786/

Work experience

CRM Technical Support

from 06.2024 to 09.2026 (2 years 4 months)
Digital Advertising Agency, Дистанційно (Маркетинг, реклама, PR)

Technical Support Specialist

• Provided CRM and technical support to affiliate managers.
• Troubleshot CRM and flow-configuration issues, guiding managers through relevant settings and workflows.
• Handled API requests and fixed related technical errors.

Customer Support Specialist

from 03.2020 to 03.2023 (3 years)
Eu_Pharm, Київ (Послуги для населення та бізнесу)

Customer Support Specialist

• Assisted customers with delivery delays, shipment status checks, and other order-related inquiries.
• Responded to customer inquiries primarily through written correspondence and also handled phone calls.
• Checked order and shipment details with the postal service and provided customers with clear status updates.
• Handled customer complaints and resolved conflict situations related to orders or deliveries.
• Recorded and managed customer requests in the CRM to support organized service and follow-up.

Education

NUFT — Kyiv, Ukraine

Telecommunications, Київ
Higher, from 2017 to 2021 (4 years)

Knowledge and skills

• MS Excel
• Пользователь ПК
• Understandability
• Data management
• Користування AI-інструментами
• Customer-focused approach
• Patience and empathy
• Active listening
• Problem-solving
• Attention to detail
• Team collaboration
• Робота з рахунками

Language proficiencies

• English — above average
• Ukrainian — fluent