Максим

Maksym Gorodnychyi
Marketing Systems & Automation Analyst
Irpin (Kyiv region), Ukraine · Open to relocation within Europe · Remote-ready · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section)
Summary
Automation specialist who turns business ideas into working, tested systems. I design trigger-based workflows, connect services through REST APIs and webhooks, and test them until they behave as specified. Airline customer support and air-cargo documentation taught me to trace a problem to its root cause and see the fix through. Five years as a bar chef at sea taught me to organise a team and run events under pressure. I want to bring this mix of hands-on technical work and business thinking to a marketing department as its systems analyst.
Core Skills
• Process automation: Make.com, n8n — triggers, schedulers, routers, filters, iterators/aggregators, error handling
• APIs & integrations: REST APIs, HTTP requests, JSON parsing, webhooks, OAuth 2.0 (Login with Amazon), Amazon Ads API, Telegram Bot API, Nova Poshta API
• Data: Google Sheets / Excel (formulas, lookups, data checks), structured data pipelines; SQL — intermediate (SELECT, JOIN, GROUP BY, data checks; used in Java projects)
• AI / LLM: OpenAI and Claude APIs, Whisper speech-to-text, prompt design for structured JSON output, self-hosted AI agent on a Linux VPS
• Marketing: funnel and conversion metrics, trigger-based and repeat communication logic, segmentation, ad campaign data
• Analysis & delivery: writing requirements and acceptance criteria, testing edge cases and failure scenarios, root-cause analysis, documentation
• Team & operations: team coordination, shift planning, event organisation
• Tools: Postman (API testing), Docker, KeyCRM, Git, Linux VPS, Google Workspace
Experience
AI Agents & Process Automation Specialist — Freelance
June 2026 – Present · Remote
• Design and build multi-step automation workflows in Make.com and n8n for small businesses, logistics colleagues and self-publishing authors.
• Translate a client's business idea into workflow logic: entry conditions, triggers, send timing, exceptions and stop rules.
• Connect services through REST APIs and webhooks; parse and map JSON between Telegram, Google Sheets, OpenAI, Claude and Nova Poshta.
• Test every scenario on real cases, including edge cases; debug router order, AND/OR filter logic, data-type mismatches and failed runs.
• Build AI agents that take over routine work: LLM-based classification of incoming messages, structured data extraction, automated replies and status reports. Deploy and maintain a self-hosted AI agent on a Linux VPS with nightly backups to Git.
Customer Support & Air Cargo Logistics — EuroAsia
2022 – Present · Kyiv · Remote
• Resolve airline customer issues end to end: find the cause, coordinate the fix with the responsible team, confirm the result.
• Prepare and check air waybills (AWB) and Bill of Entry documents, where one wrong field stops a shipment.
• Work with several open cases at once under tight deadlines, keeping status and next steps clear for every case.
• Analysed the team's email workflow (~1,000 emails a day; cargo statuses spread across Outlook, Cargospot, an internal site without an API and Google Sheets) and designed an email triage and SLA-tracking concept: auto-categorisation, grouping of duplicate requests by AWB, alerts for unanswered emails and a daily digest. Implementation in progress.
Bar Chef — Sea Chefs (German cruise company)
2017 – 2022 · International cruise ships
• Organised the bar team's daily work: shifts, task distribution, stock and service standards.
• Planned and ran onboard events for guests, from preparation and logistics to delivery on the day.
• Coordinated with other departments to keep service running smoothly at high guest volumes.
• Worked in a multinational, English-speaking crew for five years.
Selected Automation Projects
• Trigger-based messaging with repeat logic (Telegram, Make.com). 3 linked scenarios: daily scheduled sends at 08:00 to segmented items across 5 follow-up stages (1/4/10/24/60 days), button callbacks that move an item between stages, and a voice-message branch: Whisper transcription → LLM review → results logged to Google Sheets. Same logic as retention flows: entry rule, timing, stage transitions, stop condition.
• Amazon Ads campaign automation. Set up a Login with Amazon security profile (OAuth 2.0) and an Amazon Ads API access application to automate Sponsored Products campaign management; compared 3 approaches (Amazon's Ads MCP server, SaaS tools, a custom API-based agent) before choosing the approach.
• Order flow for online sellers: Instagram Direct → Nova Poshta waybill (in development). A buyer's message becomes a logged order and an automatically created shipping waybill via the Nova Poshta API; an AI reply assistant for Telegram, Instagram and TikTok comes next.
• Task-queue bot. Telegram bot that classifies incoming voice and text messages with an LLM and routes them into 4 Google Sheets categories (tasks, extra tasks, study tasks, work-hour logs), with status-update branches.
• Automated weekly status digest. Google Sheets → Claude → structured JSON → Telegram / email: a short report of what was done, what is blocked and what is next.
Education & Courses
• Master's degree in Economics — National University of Life and Environmental Sciences of Ukraine (NUBiP), 2014 – 2016
• Make.com & n8n process automation — AI LAB
• Java programming — structured course (in progress)
Languages
• Ukrainian — native
• Russian — native
• English — upper-intermediate (B2), daily working language
• German — intermediate (B2), improving