Артем

ARTEM OLESHKO
Resume

WORK EXPERIENCE
Customer Support Agent (Courier Support Chat)
Glovo — Ukraine | Mar 2022 – Jul 2022
• Handled real-time chat support for couriers, resolving delivery, app, and order-
related issues
• Managed a high-volume support queue while maintaining response quality and
CO NT ACT accuracy
• Escalated complex cases to the appropriate teams and kept clear records of
• [open contact info](look above in the "contact info" section) resolutions
• [open contact info](look above in the "contact info" section)
Freelance — Targeted Advertising
• Germany — open to remote
Freelance basis | 1–2 projects
• Set up and managed targeted ad campaigns for small-scale freelance clients
PRO FI L E
Motivated and reliable professional with hands-
Independent Fashion Design & Sewing
on customer support experience. Comfortable • Self-taught design and production of original clothing pieces
working independently in fast-paced, remote-
first environments. Strong communicator in
• Demonstrates creativity, attention to detail, and the ability to manage a project start
Russian and Ukrainian, with working to finish
proficiency in German and improving English.

EDUCATION
SKIL L S
National Aviation University, Kyiv
• Customer service & chat support Bachelor's Degree in Ecology
• Remote collaboration tools
Chernihiv Lyceum No. 22, Ukraine
• MS Office
General Secondary Education | 2011 – 2022
• Canva & Photoshop
• Targeted advertising basics
AVAILABILITY
• Data entry & attention to detail
• Fast learner, adaptable • Open to full-time or part-time remote roles
• Flexible schedule, able to work across time zones
LANG UAG E S • Ready to start immediately

• Russian — Native
• Ukrainian — Native
• German — B1/B2
• English — B1