Ельвіра

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Elvira Dutka
[open contact info](look above in the "contact info" section) Project Manager | Sales Operations | Business
5020 Salzburg, Austria
Operations
Authorized to work in the European
Union Project & Operations professional with hands-on experience coordinating remote
Open to remote opportunities across sales operations for the Polish market. Managed daily workflows, CRM data, KPI
reporting, employee onboarding, and process improvements. Contributed to a 20%
Europe and Austria-based roles
increase in sales through funnel optimization, improved sales scripts, and
objection-handling processes, and trained and onboarded 10 interns. Additional
Skills experience in B2B/B2C customer communication and sales for the UK market.
Based in Salzburg and authorized to work in the EU, open to remote opportunities
Project Coordination
across Europe.
Sales Operations
CRM Administration
Work experience
KPI Monitoring & Reporting
Workflow Coordination Project Manager - Sales Operations November 2025

Process Improvement Call Trade, Remote July 2026

Sales Funnel Optimization Coordinated the daily workflow, priorities, and operational processes of a remote sales
department.
Customer Needs Analysis
Organized daily meetings, distributed tasks, monitored progress, and followed up on
Employee Onboarding & Training current priorities.
Developed and optimized sales funnels, scripts, and objection-handling frameworks for
B2B & B2C Communication
different stages of the customer journey.
Sales Script Development Contributed to a 20% increase in sales through funnel optimization, improved sales
scripts, and more effective objection handling.
Polish & UK Market Experience
Analyzed sales conversations, customer responses, and conversion results to identify
opportunities for improvement.
Languages Monitored individual and team KPIs, prepared performance reports, and calculated
KPI-based compensation figures.
Ukrainian (native) Maintained sales and customer information in Tera CRM and supported accurate
Polish (C1) operational reporting.
Trained and onboarded 10 interns and created a structured program using presentations,
English (B2+) video materials, practical exercises, and communication examples.
German (A2) Coordinated communication between employees and management regarding priorities,
performance, and process changes.

Sales Manager & Customer Support Specialist August 2025

Soft Svit, Remote November 2025

Provided customer support and sales assistance to clients in the UK market for online
gaming services.
Identified B2B/B2C customer needs, recommended appropriate services, and handled
objections.

IT skills Managed the customer journey from initial inquiry through service purchase or issue
resolution, including complex and non-standard cases.
Lika CRM Maintained accurate customer records, interaction history, and deal statuses in Lika
Tera CRM CRM.
Analyzed recurring customer feedback and operational issues to identify
KeepIn CRM
opportunities for improving customer communication and internal processes.
Google Sheets Worked in an international environment, communicating with UK-market customers
Google Docs in English through live chat and phone.

Google Slides
Google Drive
English Language Tutor January 2025

JustSchool, Remote August 2025
Microsoft Excel
Delivered individual and group English lessons and created personalized learning
Microsoft Word
plans based on students' goals and progress.
Microsoft PowerPoint Used presentations, digital tools, interactive exercises, and gamification while
managing schedules, records, and structured feedback.
Presented learning formats and educational services to students and parents and
maintained ongoing client communication.
Developed strong presentation, relationship-management, and cross-cultural
communication skills.

Education

Bachelor's Degree in Philology (English and German
Languages and Literatures) September 2023

TNPU, Ternopil, Ukraine Current

Relevant coursework: Practical English and German, Translation Theory and Practice,
Intercultural Communication, and Business Correspondence.
Participated in linguistic seminars and practical workshops focused on modern
foreign-language teaching methodologies.