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Мудрик
Direct-менеджер
- Age:
- 19 years
- City:
- Lviv
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Yuliia Mudryk
Location: Lviv
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Motivated and responsible student with strong communication skills and initial experience in customer service. Seeking an opportunity in a logistics company to further develop professional skills, improve English language proficiency, and gain practical international work experience. Quick learner, well-organized, and capable of working effectively both independently and in a team.
EDUCATION
Ivan Franko National University of Lviv (currently pursuing degree)
WORK EXPERIENCE
Sales Consultant
- Provided professional customer service and product consultation
- Assisted clients in selecting appropriate products
- Maintained high standards of organization and customer satisfaction
- Developed communication and problem-solving skills in a fast-paced environment
SKILLS
- Strong interpersonal and communication skills
- Customer service experience
- Computer literacy (MS Office, internet tools)
- Organizational and time-management skills
- Ability to work under pressure
- Teamwork and adaptability
LANGUAGES
Ukrainian — Native
English — B2 (Upper-Intermediate)
WORK EXPERIENCE
Customer Service Representative
US Trucking & Logistics Company | 7 Months – Present
• Provide customer support and maintain professional relationships with clients, brokers, and drivers.
• Communicate with US-based clients and logistics partners in English through email and phone.
• Monitor shipment statuses, track deliveries, and provide timely updates.
• Coordinate with drivers, brokers, and internal departments to ensure smooth transportation processes.
• Handle customer inquiries, resolve issues, and manage unexpected situations effectively.
• Prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment.
• Maintain accurate shipment information and ensure clear communication between all parties.
Key Skills Developed:
• International Business Communication
• Customer Relationship Management
• Problem-Solving & Critical Thinking
• Multitasking & Time Management
• Conflict Resolution
• Cross-Cultural Communication
• Attention to Detail
• Stress Management & Adaptability
• Teamwork & Coordination
• Professional English Communication
Location: Lviv
Phone: [
Email: [
PROFESSIONAL SUMMARY
Motivated and responsible student with strong communication skills and initial experience in customer service. Seeking an opportunity in a logistics company to further develop professional skills, improve English language proficiency, and gain practical international work experience. Quick learner, well-organized, and capable of working effectively both independently and in a team.
EDUCATION
Ivan Franko National University of Lviv (currently pursuing degree)
WORK EXPERIENCE
Sales Consultant
- Provided professional customer service and product consultation
- Assisted clients in selecting appropriate products
- Maintained high standards of organization and customer satisfaction
- Developed communication and problem-solving skills in a fast-paced environment
SKILLS
- Strong interpersonal and communication skills
- Customer service experience
- Computer literacy (MS Office, internet tools)
- Organizational and time-management skills
- Ability to work under pressure
- Teamwork and adaptability
LANGUAGES
Ukrainian — Native
English — B2 (Upper-Intermediate)
WORK EXPERIENCE
Customer Service Representative
US Trucking & Logistics Company | 7 Months – Present
• Provide customer support and maintain professional relationships with clients, brokers, and drivers.
• Communicate with US-based clients and logistics partners in English through email and phone.
• Monitor shipment statuses, track deliveries, and provide timely updates.
• Coordinate with drivers, brokers, and internal departments to ensure smooth transportation processes.
• Handle customer inquiries, resolve issues, and manage unexpected situations effectively.
• Prioritize tasks, manage multiple requests, and meet deadlines in a fast-paced environment.
• Maintain accurate shipment information and ensure clear communication between all parties.
Key Skills Developed:
• International Business Communication
• Customer Relationship Management
• Problem-Solving & Critical Thinking
• Multitasking & Time Management
• Conflict Resolution
• Cross-Cultural Communication
• Attention to Detail
• Stress Management & Adaptability
• Teamwork & Coordination
• Professional English Communication
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The candidate's resume is posted at https://www.work.ua/resumes/20925061/