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Катерина
Менеджер з комунікацій
- Age:
- 33 years
- City:
- Kyiv
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KATERYNA LOPATA
TECHNICAL SUPPORT SPECIALIST. TEAM LEAD.
QUALITY CONTROL MANAGER.
CONTACT PROFILE SUMMARY
[open contact info ](look above in the "contact info" section) Highly efficient professional with extensive team leadership experience
and a strong ability to adapt quickly to new processes. Proven track
[open contact info ](look above in the "contact info" section)
record of delivering outstanding results in fast-paced and high-pressure
Kyiv settings. Experienced in organizing, training, and supervising teams to
achieve operational excellence and continuous performance
Linkedin improvement.
EDUCATION WORK EXPERIENCE
2010-2016 Wix 2020 - 2025
TARAS SHEVCHENKO NATIONAL Premium and Policy Specialist
UNIVERSITY OF KYIV Provided customer support for up to 50 technical products
through chat and ticketing systems.
Master’s degree in English Philology Conducted testing of new features, products, and websites,
identifying and reporting bugs.
Delivered onboarding and shadowing sessions for new team
SKILLS members.
Handled complex and sensitive cases, including billing inquiries,
account access issues, risk cases, policy-related matters, domain
Technical Support
and mailbox, store issues, escalations and much more.
Billing Support
Team Management Livingston Research Group 2017 - 2019
Quality Control Quality Control Manager
Leadership Analyzed quality of the chats and orders of the whole CSR team.
Effective Communication Conducted 1-1 feedback sessions providing an action plan to
improve chat/order quality.
Critical Thinking
Provided trainings and workshops; Communicated updates to the
CRM whole team.
Slack Conducted the onboarding process for the newcomers.
Created the knowledge base for the CSR team.
Jira
Livingston Research Group 2016 - 2017
LANGUAGES Shift Team Leader
Conducted product and support training sessions, mentorship
English: C1
programs, and onboarding for new employees, contributing to
French: B1
improved team performance.
Ukrainian: native
Supervised daily team operations, monitored KPIs, and provided
Russian: native
coaching to maintain high customer satisfaction levels.
Managed escalated and sensitive customer cases, including billing
disputes and policy-related matters.
TECHNICAL SUPPORT SPECIALIST. TEAM LEAD.
QUALITY CONTROL MANAGER.
CONTACT PROFILE SUMMARY
[
and a strong ability to adapt quickly to new processes. Proven track
[
record of delivering outstanding results in fast-paced and high-pressure
Kyiv settings. Experienced in organizing, training, and supervising teams to
achieve operational excellence and continuous performance
Linkedin improvement.
EDUCATION WORK EXPERIENCE
2010-2016 Wix 2020 - 2025
TARAS SHEVCHENKO NATIONAL Premium and Policy Specialist
UNIVERSITY OF KYIV Provided customer support for up to 50 technical products
through chat and ticketing systems.
Master’s degree in English Philology Conducted testing of new features, products, and websites,
identifying and reporting bugs.
Delivered onboarding and shadowing sessions for new team
SKILLS members.
Handled complex and sensitive cases, including billing inquiries,
account access issues, risk cases, policy-related matters, domain
Technical Support
and mailbox, store issues, escalations and much more.
Billing Support
Team Management Livingston Research Group 2017 - 2019
Quality Control Quality Control Manager
Leadership Analyzed quality of the chats and orders of the whole CSR team.
Effective Communication Conducted 1-1 feedback sessions providing an action plan to
improve chat/order quality.
Critical Thinking
Provided trainings and workshops; Communicated updates to the
CRM whole team.
Slack Conducted the onboarding process for the newcomers.
Created the knowledge base for the CSR team.
Jira
Livingston Research Group 2016 - 2017
LANGUAGES Shift Team Leader
Conducted product and support training sessions, mentorship
English: C1
programs, and onboarding for new employees, contributing to
French: B1
improved team performance.
Ukrainian: native
Supervised daily team operations, monitored KPIs, and provided
Russian: native
coaching to maintain high customer satisfaction levels.
Managed escalated and sensitive customer cases, including billing
disputes and policy-related matters.
Similar candidates
-
Піар-менеджер
Kyiv, Remote -
Менеджер проєктів
Kyiv -
Менеджер з комунікацій
40000 UAH, Kyiv, Remote -
Руководитель проектов (закупки, управление персоналом, маркетинг, PR)
Kyiv, Remote -
Pr-директор
Kyiv
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The candidate's resume is posted at https://www.work.ua/resumes/20927668/