Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20927983/

Work experience

Customer support representative

from 03.2021 to 11.2026 (5 years 9 months)
Global Staffing Support, Дистанційно (IT)

- Handled customer inquiries end-to-end, from first contact to confirmed resolution, keeping customers informed at every step.
- Processed and monitored orders; investigated failed orders, identified root causes and arranged reprocessing, corrections or refunds.
- Worked daily in Nexus and Interblade systems to track order status, update records and keep customer and order data accurate.
- Escalated complex cases to the relevant internal teams and followed up until closure, documenting each case clearly.
- Spotted recurring order issues and shared feedback with the team to help prevent repeat problems.

Trading Hall Administrator

from 01.2016 to 02.2021 (5 years 2 months)
EVA, лінія магазинів, Кам'янець-Подільський (Роздрібна торгівля)

- Supervised and organised the work of sales floor staff in a fast-paced retail environment.
- Resolved difficult customer situations quickly and professionally, protecting customer loyalty.
- Consulted customers on products, prices, availability and credit terms; consistently worked toward sales goals.
- Coordinated with suppliers and managed acceptance of goods; handled bookkeeping for the store.

Education

Кам'янець-Подільський національний університет імені Івана Огієнка

Англійська філологія, бакалавр, Кам'янець-Подільський
Higher, from 2011 to 2015 (4 years)

Additional education and certificates

TESOL Ukraine — ACE Skills International Summer School

2013

Knowledge and skills

• Старанність
• SRM user
• Customer orientation
• MS Office
• Google Docs
• Order management
• Failed order investigation
• Work with clients
• Conflict resolution
• Nexus
• Interblade
• Stress resistance
• Активний продаж

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

Customer support professional with 10 years of client-facing experience, including 5+ years in international customer support focused on order management and failed-order resolution. Experienced with Nexus and Interblade systems, calm under pressure and skilled at turning frustrated customers into satisfied ones. English Philology graduate who communicates clearly and confidently in English.

Key strengths: stress-resistant, attentive to detail, quick learner, clear communicator, open-minded and easy to work with.