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Oleh Bystrytskyi
Business Analyst
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Remote LinkedIn Telegram: @imicebreaker
Notion portfolio
Summary Experience
Business Analyst with 4+ years in ride-hailing support Business Analyst
operations and quality control. Analyzed and 07/2026 – 10/2026
standardized ticket-audit processes with SLAs, SOPs Project: TravelMate: hotel-booking case study, search
and checklists, aligning changes with the operations and filtering feature
unit and raising audit speed by ~33%. Wrote Wrote a BRD for hotel search and filtering: 6
•
requirements for developers on an internal quality tool stakeholder, 11 functional and 4 non-functional
and tested the release before rollout. Used SQL and requirements, based on a user survey.
Google Sheets for KPI monitoring and management Wrote 10 user stories with Given/When/Then
•
reporting. In TravelMate, a hotel-booking case study, acceptance criteria and a use case; prioritized the
wrote a BRD (11 functional, 4 non-functional backlog in Jira with MoSCoW.
requirements), 10 user stories with Given/When/Then Built a stakeholder register with a Power/Interest
•
criteria and an OpenAPI specification, managing the grid and a traceability matrix in Confluence linking
backlog in Jira and documentation in Confluence. requirements to Jira stories.
Modeled processes in BPMN and UML (activity,
•
Education sequence), designed a logical ERD and wrote SQL
queries in BigQuery.
Master in Management Specified a Cancel Booking endpoint in OpenAPI
•
Poltava University of Economics and Trade with status codes and business rules.
2018 – 2020 Notion portfolio with all project artifacts
•
Bachelor in Hotel and Restaurant Business
Poltava University of Economics and Trade Previous Experience
2014 – 2018 International ride-hailing operation
Quality Team Lead → Deputy Head of Sector
Additional Education 08/2024 – 07/2026 | Remote
Wrote requirements for developers on an internal
Business Analyst profession certificate
•
quality tool, then tested the delivered changes as an
Mate academy 350+ hands-on tasks Oct 2026 end user and reported issues.
As Deputy Head, managed a 28-person sector with 9
•
Skills direct reports and set up KPI monitoring on the
company dashboard and Google Sheets.
Requirements Engineering: Elicitation (user survey), Standardized ticket-audit procedures with SLAs,
BRD, Functional & Non-Functional Requirements, User
•
SOPs and checklists, raising audit speed by ~33% (6
Stories & Acceptance Criteria (Given/When/Then), Use to 8 and 45 to 60 tickets per hour) and the share of
Cases, Business Rules detected errors from 36% to 48% and from 9% to 13%.
Stakeholder Management: Stakeholder Register, Analyzed deviations from target metrics and
Power/Interest Grid, Communication Plan
•
prepared management reports using SQL scripts
Backlog & Traceability: Jira (Scrum backlog), and Google Sheets.
Confluence, MoSCoW, User Story Mapping, Prepared presentations for management and
Requirements Traceability Matrix
•
onboarding presentations for new team members.
SDLC & Methodologies: Waterfall, Agile, Scrum, Reduced team attrition through a non-monetary
Kanban
•
motivation program and internal rotations.
Process & Data Modeling: BPMN 2.0, UML Activity &
Sequence Diagrams, Logical ERD, draw.io International ride-hailing operation
APIs & Data: REST, OpenAPI/Swagger (YAML), HTTP Technical Support Specialist → Senior Quality
Status Codes, Postman, SQL (SELECT, WHERE, CASE Specialist
WHEN), Google BigQuery, DBeaver, Git/GitHub (basic) 01/2022 – 07/2024 | Remote
Reporting & Operations: KPI Monitoring, SLA/SOP Audited written and voice support tickets against
•
Design, Google Sheets (formulas, pivot tables) quality standards and ran feedback sessions for
Testing & Validation: Release Testing, Functional agents.
Validation, Issue Reporting Resolved escalated rider and driver cases, including
•
Documentation & Communication: Technical disputed charges with the finance team.
Documentation, Business Process Analysis,
Presentations for Management, Onboarding Materials
Languages: Ukrainian - Native, Russian - Fluent,
English - Intermediate (B1), German - Pre-Intermediate
(A2)
Business Analyst
[
Notion portfolio
Summary Experience
Business Analyst with 4+ years in ride-hailing support Business Analyst
operations and quality control. Analyzed and 07/2026 – 10/2026
standardized ticket-audit processes with SLAs, SOPs Project: TravelMate: hotel-booking case study, search
and checklists, aligning changes with the operations and filtering feature
unit and raising audit speed by ~33%. Wrote Wrote a BRD for hotel search and filtering: 6
•
requirements for developers on an internal quality tool stakeholder, 11 functional and 4 non-functional
and tested the release before rollout. Used SQL and requirements, based on a user survey.
Google Sheets for KPI monitoring and management Wrote 10 user stories with Given/When/Then
•
reporting. In TravelMate, a hotel-booking case study, acceptance criteria and a use case; prioritized the
wrote a BRD (11 functional, 4 non-functional backlog in Jira with MoSCoW.
requirements), 10 user stories with Given/When/Then Built a stakeholder register with a Power/Interest
•
criteria and an OpenAPI specification, managing the grid and a traceability matrix in Confluence linking
backlog in Jira and documentation in Confluence. requirements to Jira stories.
Modeled processes in BPMN and UML (activity,
•
Education sequence), designed a logical ERD and wrote SQL
queries in BigQuery.
Master in Management Specified a Cancel Booking endpoint in OpenAPI
•
Poltava University of Economics and Trade with status codes and business rules.
2018 – 2020 Notion portfolio with all project artifacts
•
Bachelor in Hotel and Restaurant Business
Poltava University of Economics and Trade Previous Experience
2014 – 2018 International ride-hailing operation
Quality Team Lead → Deputy Head of Sector
Additional Education 08/2024 – 07/2026 | Remote
Wrote requirements for developers on an internal
Business Analyst profession certificate
•
quality tool, then tested the delivered changes as an
Mate academy 350+ hands-on tasks Oct 2026 end user and reported issues.
As Deputy Head, managed a 28-person sector with 9
•
Skills direct reports and set up KPI monitoring on the
company dashboard and Google Sheets.
Requirements Engineering: Elicitation (user survey), Standardized ticket-audit procedures with SLAs,
BRD, Functional & Non-Functional Requirements, User
•
SOPs and checklists, raising audit speed by ~33% (6
Stories & Acceptance Criteria (Given/When/Then), Use to 8 and 45 to 60 tickets per hour) and the share of
Cases, Business Rules detected errors from 36% to 48% and from 9% to 13%.
Stakeholder Management: Stakeholder Register, Analyzed deviations from target metrics and
Power/Interest Grid, Communication Plan
•
prepared management reports using SQL scripts
Backlog & Traceability: Jira (Scrum backlog), and Google Sheets.
Confluence, MoSCoW, User Story Mapping, Prepared presentations for management and
Requirements Traceability Matrix
•
onboarding presentations for new team members.
SDLC & Methodologies: Waterfall, Agile, Scrum, Reduced team attrition through a non-monetary
Kanban
•
motivation program and internal rotations.
Process & Data Modeling: BPMN 2.0, UML Activity &
Sequence Diagrams, Logical ERD, draw.io International ride-hailing operation
APIs & Data: REST, OpenAPI/Swagger (YAML), HTTP Technical Support Specialist → Senior Quality
Status Codes, Postman, SQL (SELECT, WHERE, CASE Specialist
WHEN), Google BigQuery, DBeaver, Git/GitHub (basic) 01/2022 – 07/2024 | Remote
Reporting & Operations: KPI Monitoring, SLA/SOP Audited written and voice support tickets against
•
Design, Google Sheets (formulas, pivot tables) quality standards and ran feedback sessions for
Testing & Validation: Release Testing, Functional agents.
Validation, Issue Reporting Resolved escalated rider and driver cases, including
•
Documentation & Communication: Technical disputed charges with the finance team.
Documentation, Business Process Analysis,
Presentations for Management, Onboarding Materials
Languages: Ukrainian - Native, Russian - Fluent,
English - Intermediate (B1), German - Pre-Intermediate
(A2)
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The candidate's resume is posted at https://www.work.ua/resumes/20936197/