Дмитро

DMYTRO KOSTYUK
Logistics Coordinator · Dispatcher · ELD & HOS Specialist

CONTACT SUMMARY
[open contact info](look above in the "contact info" section) Senior ELD Support Specialist with 1.5 years in US trucking, promoted
Ukraine · Remote three times in that period. I worked directly with US truck drivers,
dispatchers and fleet managers, solving ELD and logbook problems and
SKILLS helping drivers plan their driving time and routes within Hours of
Service limits. I know how a driver's day really works: what slows a load
US Trucking
down, where hours run out, and how to keep the truck moving. Now I
FMCSA HOS: 11/14-hour rules,
30-min break, 70-hour cycle,
want to apply this experience as a logistics coordinator or dispatcher
sleeper split, PC, yard moves and keep growing in the US freight market.
ELD systems & driver logbooks
Trip and time planning for 50 3 24/7
drivers calls & chats per shift promotions in 1.5 years night, morning &
US time zones, 24/7 operations (peak) weekend shifts

Communication
Drivers, dispatchers, fleet EXPERIENCE
managers
Senior ELD Support Specialist
High-volume calls and chats
ELD Pro Solution · US ELD provider · Remote 2025 – 2026
Calm under pressure, fast
problem solving Support Specialist → Senior Support Specialist (one level below Team Lead)
Mentoring and onboarding Handled up to 50 calls and chats per shift from US truck drivers,
Tools dispatchers, fleet managers and carrier management.
ELD dashboards, PT30 / PT40 Helped drivers plan driving time, breaks and routes within HOS limits
devices so they could reach pickups and deliveries on time.
Google Sheets, Telegram,
Discord
Troubleshot ELD hardware and app issues (PT30/PT40): connection
Telegram bots, basic and disconnection, GPS errors, data sync, logbook errors.
programming (JavaScript, Resolved driver logbook requests: duty status errors, unassigned
Node.js) driving, annotations.
Technical background: quick to
Coordinated between drivers, dispatch and fleet managers to get
learn any TMS or load board
problems solved quickly during live trips.
EDUCATION Used my programming skills to optimize the team's workflow: co-built
Petro Mohyla Black Sea National a Telegram bot that handled first contact with drivers and instantly
University, Bachelor of routed each request to the team's work channel, so agents spent
Computer Science (2022 – 2026) their time solving issues instead of routine replies.
Trained and mentored new support agents; several team members
LANGUAGES were onboarded through me.
Ukrainian (Native) Earned performance bonuses and positive driver feedback for fast,
English (B1+): daily written chats reliable support.
with US drivers
Worked night, morning and weekend shifts across US time zones.

ADDITIONAL
Process automation: I look for repetitive manual work and replace it
with simple tools (Telegram bots, Google Sheets), which shortens
response time and frees the team for real problems.
Currently improving spoken English for broker and driver calls.