Олена

OLENA BABENKO
Client Operations, Billing & Financial Support Specialist
Locations: Lviv, Ukraine & San Severino Marche, Italy (Remote Ready) | Email: [open contact info](look above in the "contact info" section)
Telegram (UA): [open contact info](look above in the "contact info" section) | WhatsApp (IT): [open contact info](look above in the "contact info" section) | LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Detail-oriented Client Operations and Financial Support Specialist with a Master's Degree in International Business
Management and 6+ years of international experience across financial data operations (London Stock Exchange Group),
property management (Canada), and remote client billing support. Proficient in English (C1), with hands-on background in
invoicing, Accounts Receivable (AR), Accounts Payable (AP), payroll coordination, and KYC/AML compliance checks.

CORE COMPETENCIES
Financial Operations: Invoicing, Accounts Receivable (AR), Accounts Payable (AP), Payroll Verification, Payment
Reconciliation
Client & Account Support: International Client Communication, Billing Inquiries, Dispute Resolution, Retention &
Onboarding
Data & Compliance: Corporate Actions Data Management, Basic KYC/AML Verification, MS Excel (Sorting,
Filtering, Data Checks)
Languages: English (C1 — Advanced), Ukrainian (Native), Polish (Working Knowledge), Italian (Basic)

PROFESSIONAL EXPERIENCE

Billing, Accounts Receivable & Client Support Specialist 2024 – Present
Independent Remote Contractor (International Client Projects) | Remote
• Prepare and issue client invoices, track payment schedules, and follow up on overdue Accounts Receivable (AR)
balances in English.
• Resolve client billing inquiries, clarify payment discrepancies, and maintain accurate transaction records in MS Excel.
• Assist with routine Accounts Payable (AP) checks and contractor payroll reconciliation to ensure timely payouts.

Community & Resident Services Coordinator 2023 – 2024
Boardwalk REIT | Calgary, AB, Canada
• Managed daily communication with residents, handling lease documentation, service requests, and account inquiries.
• Processed rental payment records, monitored Accounts Receivable balances, and assisted with monthly billing
statements.
• Supported property operations by verifying vendor invoices (Accounts Payable) and maintaining site payroll timesheets.

Financial Data & Corporate Actions Analyst 2019 – 2023
London Stock Exchange Group (LSEG) | Gdynia, Poland / Remote
• Maintained and updated global financial databases, processing corporate actions such as stock splits and issuer
address updates.
• Conducted standard KYC/AML verification checks on corporate entities in line with internal compliance guidelines.
• Collaborated with international teams in English, performing data validation, billing adjustments, and AP/payroll record
checks.

EDUCATION

Master's Degree in International Business Management (Taught in English) Graduated 2021
Uniwersytet WSB Merito Gdańsk | Gdańsk, Poland
• Completed a 2-year full-time Master's program entirely in English, including defending the Master's thesis in English.