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Оператор служби підтримки
- Age:
- 23 years
- City of residence:
- Dnipro
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/20944417/
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Valeriia Kuchynska Customer Support Specialist
VALERIIA
KUCHYNSKA
CUSTOMER SUPPORT
SPECIALIST | CHAT & EMAIL
SUPPORT
UKRAINE · REMOTE
Customer Support Specialist with 1+
year of experience supporting
customers and drivers, resolving issues,
handling complaints, and processing
refunds. Experienced in working with
CRM systems, internal tools, and
quality standards. Interested in a
remote, non-voice support role focused
on chat and email communication.
KEY PERFORMANCE WORK EXPERIENCE
METRICS Customer Support Specialist — Bolt
97% 10.2025- PRESENT
QA score Provided customer support across multiple
European markets.
15 Assisted customers, drivers, and couriers via
TPH chat, email, and phone.
Handled customer inquiries, complaints,
refunds, and compensation requests.
4:15
Supported Bolt Food operations, resolving
AHT issues related to food delivery orders and
customer experiences.
SKILLS Verified customer information and documents
using internal systems and CRM tools.
Customer Support Followed company procedures, quality
Chat Support · Email Support standards, and performance targets.
Complaint Handling
Problem Solving
Refund Processing LANGUAGES
Data Verification
Ukrainian
CRM Systems
Internal Tools
Quality Assurance English
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) tg: @namidaqt
VALERIIA
KUCHYNSKA
CUSTOMER SUPPORT
SPECIALIST | CHAT & EMAIL
SUPPORT
UKRAINE · REMOTE
Customer Support Specialist with 1+
year of experience supporting
customers and drivers, resolving issues,
handling complaints, and processing
refunds. Experienced in working with
CRM systems, internal tools, and
quality standards. Interested in a
remote, non-voice support role focused
on chat and email communication.
KEY PERFORMANCE WORK EXPERIENCE
METRICS Customer Support Specialist — Bolt
97% 10.2025- PRESENT
QA score Provided customer support across multiple
European markets.
15 Assisted customers, drivers, and couriers via
TPH chat, email, and phone.
Handled customer inquiries, complaints,
refunds, and compensation requests.
4:15
Supported Bolt Food operations, resolving
AHT issues related to food delivery orders and
customer experiences.
SKILLS Verified customer information and documents
using internal systems and CRM tools.
Customer Support Followed company procedures, quality
Chat Support · Email Support standards, and performance targets.
Complaint Handling
Problem Solving
Refund Processing LANGUAGES
Data Verification
Ukrainian
CRM Systems
Internal Tools
Quality Assurance English
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The candidate's resume is posted at https://www.work.ua/resumes/20944417/