Ivan

IVAN I am positive, detail-oriented and stress-
resistant person with a strong passion for

ZELENYI learning new things. I have a background in
customer support for international and local
markets. I learn quickly, adapt to new tools,
Technical Support and apply analytical thinking to find practical
solutions. Also I would like to mention my
hobbies. I have a strong passion for vibe
coding, which allowed me to gain an
experience of developing and maintaining a
live gaming service.

Work Experience
[open contact info](look above in the "contact info" section)
Technical Lead, CRIMELAND RP
tg: zelenyiivan Ukraine 2024 – 2026
Built and managed a GTA V roleplay server
•

on FiveM, supporting up to 100 concurrent
Skills players.
Investigated technical issues by checking
Customer Support
•

server logs and code, running SQL queries,
Written communication, complaint and reproducing problems in-game.
handling, de-escalation, Used Codex and Cursor to assist with
multitasking, new employee
•

developing and integrating custom game
coaching. Typing Speed 60 WPM. systems, reviewing code changes, and
testing functionality.
Tools Worked with Lua, SQL, MariaDB/MySQL, Git,
•

CRM and ticketing systems, Trello, HTML, CSS, JavaScript, and JSON.
Slack, Codex, Cursor, ChatGPT Created an in-game support ticket system
•

and a Trello workflow to organize reports
Technical Support and track issues through resolution.
Troubleshooting, log analysis, issue Coordinated with helpers and testers to
•

investigation, bug reproduction, investigate reported issues and verify fixes.
testing, ticket management, root
cause analysis Customer Support Specialist, Playtini
2019 – 2024
Technical Skills
Handled 80–150 customer chats per shift,
SQL, MariaDB/MySQL, Lua, Git,
•

often managing five or more conversations
HTML, CSS, JavaScript, JSON, FiveM,
simultaneously.
QBCore

Languages Assisted regular and VIP customers via live
•

chat and email, resolving complaints and
Ukrainian answering questions.
Native Verified customer accounts and documents,
•

checked available funds in payment
English systems, and processed withdrawal
B2 reading and writing; B1 speaking requests.
Used CRM tools, customer history, and
•

payment system information to investigate
customer requests.
Interests Used ChatGPT to translate messages and
•

communicate with customers in Kazakh
Audio production — Ableton and Azerbaijani.
Live | Max | Sound design Maintained high KPI performance while
•

following internal procedures and service
standards.
GameDev — FiveM | Lua Helped with coaching new hires until they
•

passed the probation period

Video Games — FIFA | Mortal Real Estate Agent
Kombat | TES Oblivion, 2017 – 2019
Skyrim | Phasmophobia | Helped clients find suitable office space,
Cyberpunk 2077 | Baldur's arranged property viewings, and coordinated
Gate | Senua Hellblade with property owners.

Customer Support Specialist,
Movies — A24, Denis Open Solutions
Villeneuve, David Lynch, 2013 – 2017
Stanley Kubrick, Gaspar Noe.
Answered customer questions via live chat,
email, and phone, helping resolve issues
Music Taste — Ambient | according to flow.
Jungle | Experimental music
| Radiohead | Boards of
Canada | Flying Lotus | Tame Education
Impala | Sun Ra
Bachelorʼs Degree, National University
“Kyiv Aviation Institute”
Soccer — Favorite club PSG 2012 – 2017
Computer Engineering