Роман

Roman Novikov
Antifraud & Risk Manager | Payments Operations
Kyiv, Ukraine · Remote · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · Telegram: @romanbizdev · LinkedIn:
[open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Antifraud, risk manager with 7+ years in iGaming, betting, crypto, fintech. I specialise in fraud prevention inside
live payment operations: monitoring transactions from initiation to final status, spotting suspicious activity, acting
on fraud patterns before they turn into losses.
My strongest results are hands-on. I took part in creating an in-house cashier, an antifraud system, contributing
operational requirements, testing, improvement suggestions. I ran a casino cashier on my own across PSPs, e-
wallets, crypto solutions, card acquirers. I set internal limits, fraud rules myself - device fingerprints, IP
addresses, SEON signals - tightening how suspicious activity gets investigated.
I lead risk and support teams. I set their standards and routines and own how fraud prevention and verification
run day to day.

CORE COMPETENCIES
Transaction monitoring across the full life cycle: Antifraud monitoring, risk scoring; rule tuning,
deposits, withdrawals, payouts, refunds, stronger suspicious-activity investigations
settlements Refunds, chargebacks, disputes handled with
Detection of suspicious activity, fraud patterns; PSPs, internal finance
investigation of failed payments, processing Leadership of support, risk management teams:
errors, duplicate transactions hiring, training, day-to-day coordination
Internal limits, fraud rules set by me: device Departments, workflows built from scratch;
fingerprints, IP addresses, SEON signals procedures, knowledge bases documented
KYC procedures, client document review;
improvement of verification processes, standards

WORK EXPERIENCE
Freelance Specialist - Websites, Payments & CRM May 2026 - Present

Freelance · Remote
Create websites; set up payment systems, CRM systems, chat-bots for them; build AI automation for different
business needs.
Head of Support Dec 2025 - Apr 2026

Fairmount Global Freight (USA based, project contract) · Remote
Managed a support team serving the US market on a US schedule, building its processes, performance
standards. Handled daily contact with US clients by phone, in messengers.
Head of Department / BizDev - TechOps & Operations / Product Manager Apr 2024 - Apr 2025

BetGenius (iGaming) · Kyiv
Led operations for bookmaker projects as the central point between product, payments, risk, support,
marketing.
Built a department from scratch covering sales, risk, marketing, technology, support, leading its day-to-day
work.
Reviewed the cashier, payment methods on company projects; from the findings, set tasks for related teams,
tracked them to completion.
Opened new GEOs only after researching each market first: local specifics, popular payment methods. Tested
payment solutions, transactions, domains, user flows before rollout; managed the methods once live.
Found local testers in different GEOs on specialised sites, organised payment testing with them, reporting
spend on local testing.
Customised CRM, pipelines, automations serving sales, support, risk teams.

WORK EXPERIENCE (CONTINUED)
Antifraud & Risk / Payments & Billing Lead Oct 2020 - Jul 2023

NDA (iGaming / crypto projects) · Kyiv
Independently managed the online casino cashier, monitoring transactions from initiation to final status across
PSPs, e-wallets, crypto solutions, card acquirers.
Took part in creating the casino's own cashier, antifraud system with the tech team: contributed operational
requirements, testing, improvement suggestions for cashier logic, routing, fraud checks.
Configured internal limits, fraud rules myself (device fingerprints, IP addresses, SEON), continuously
improving how suspicious activity is investigated.
Investigated failed payments, processing errors, duplicate transactions, suspicious activity, deciding what to
fix, escalating complex cases.
Reviewed client documents, processed requests within KYC procedures; improved verification processes,
coordinated daily work with KYC, support teams.
Prepared payment reports, service payments, forecasts; handled settlements with clients, colleagues,
affiliates, partners.
Handled refunds, chargebacks, disputes together with PSPs, internal finance.
Led support, risk management teams; ran an outsourced support team; hired, onboarded, trained staff;
documented procedures, workflows.
Head of KYC / Support Manager Jul 2018 - Aug 2020

Global Marketing Group · Kyiv
Promoted to Head of KYC after three months in an outsourced support team: managed document checks for
clients worldwide, set one KYC standard for internal teams, external partners, improved verification
processes.
Built verification, payment workflows, documented them; handled chargebacks, refunds, complex payment
cases with payment providers, internal finance.
Chief Specialist Aug 2014 - Jul 2018

Ministry of Social Policy of Ukraine · Kyiv
Prepared, processed, archived official documentation in a government institution, following set procedures
exactly.

SKILLS AND TOOLS
Risk, compliance: antifraud monitoring; fraud rules, internal limits; device fingerprints, IP checks; SEON; risk
scoring; KYC procedures, document review; AML; detection, escalation of suspicious activity; chargebacks,
dispute preparation
Payments: transaction life-cycle monitoring; payment queues; withdrawals, payouts; refunds; cashier
management; payment routing; multi-PSP setup; e-wallets; crypto; card acquirers; settlement terms
Operations: support, risk team leadership; hiring, onboarding; training; process documentation, improvement;
high-volume workflows; SLA-driven work; coordination across payments, risk, sales, support, product, technical
teams

LANGUAGES
English - B2 (Upper-Intermediate) · Ukrainian - Native · Russian - Native

EDUCATION
Kyiv National University of Culture and Arts - Master, Natural Resource Recreation and Tourism, 2018-2020,
Grade B
Kyiv National University of Culture and Arts - Bachelor, Tourism and Travel Services Management, 2014-
2018, Grade B
KVPPU - Specialist, Offset Printing, 2013-2014
References and a detailed project history are available on request.