Євгеній

EUGENE RADCHENKO
5 Micromistechko St., apt. 5, 25.02.1997
Pyriatyn, Poltava region, [open contact info](look above in the "contact info" section)
37000, Ukraine [open contact info](look above in the "contact info" section)

EDUCATION LANGUAGES
09.2014 - 12.2019 • Ukrainian - native
• Russian - fluent
National Aerospace University
• English - upper-intermediate
Software Engineering and Business Department,
Master’s degree in Software Engineering

EXPERIENCE SKILLS
02.2024 - 11.2026 Confident PC and office software user (Zoiper,
TeamViewer, Google Docs, Zendesk, and
Mindy Support
several CRM systems).
Customer Support Representative
Experience in troubleshooting software issues
Managing customer inquiries via tickets and live
by analysing logs and HTML documents.
chats.
Identifying and reporting software issues following
Microsoft remote app and desktop connections
planned updates. knowledge.
Processing customer feedback and forwarding Ability to create and work with English-written
suggestions for improving product functionality. guidelines and documentation.
Extensive experience in communication with
05.2020 - 01.2024 people from various foreign countries.
Fenix International Ltd Customer-focused mindset and problem-
Customer Support Representative solving attitude with willingness to take
Taking care of incoming tickets and reports. initiative.
Reporting bugs, malfunctions, or any unpredictable Highly organized to work remotely and handle
behavior of the platform. night shifts.
Creating and organizing birthday greetings for the
members of a team.
Working on additional assignments from the Team
Leader.
PERSONALITY HOBBIES


• Hard worker • Fast learner
• Stress-resistant • Punctual
• Persistent • Organized
Technology Active Rock music
lifestyle