Contact information

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Work experience

Chief Operations Officer

from 04.2023 to now (1 year 1 month)
Lazle, Інші країни (Роздрібна торгівля)

✔️ Implemented automation tools to enhance workflow efficiency across supply, customer service, and marketing departments; saved an average of 20 hours per week for each team member
✔️ Spearheaded a thorough evaluation of existing policies and procedures, leading to the development and implementation of innovative solutions that achieved full compliance with industry regulations while promoting a culture of innovation and risk mitigation
✔️ Led the charge in establishing a Shopify store, strategically expanding product distribution channels; optimized the workflow for new sales channel integration

Chief Operations Officer

from 06.2022 to 02.2023 (8 months)
Scale Final Content, Інші країни (Маркетинг, реклама, PR)

✔️ Incorporated market research and stakeholder feedback to identify specific skills, behaviors, and mindsets required
✔️ Arranged the implementation of team mentoring initiatives to cultivate a company culture aligned with values, driving increased employee satisfaction and performance
✔️ Developed a comprehensive business plan, secured funding, and recruited and led a high-performing team of 10 skilled writers, resulting in the successful launch of the content writing agency
✔️ Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel efficiency by 15%.
✔️ Orchestrated the development of a comprehensive branding and positioning strategy, achieved a 20% increase in brand awareness within 6 months

Chief Marketing Officer

from 05.2018 to 02.2022 (3 years 9 months)
BeaverCraft, Kyiv (Роздрібна торгівля)

✔️ Conducted a highly successful social media marketing campaign that propelled the brand's online presence
✔️ Leveraged a combination of engaging content, targeted advertising, and SEO strategies to amass a following of 100k+ across all channels, driving a 50% increase in overall sales
✔️ Developed streamlined business processes for all marketing initiatives, identified and eliminated bottlenecks in content production process, increasing output by 30% and meeting tight project deadlines
✔️ Analyzed industry trends, conducted surveys, and identified key skills and mindset requirements for marketing team members
Informed hiring strategy resulting in successful recruitment and onboarding of 6 talented marketers, driving departmental growth.
✔️ Established efficient processes for collaborating with contractors on diverse marketing projects
✔️ Facilitated seamless coordination, ensuring successful execution of initiatives and maximizing project outcomes and ROI

Head of Operations

from 11.2017 to 05.2018 (6 months)
BeaverCraft, Київ (Роздрібна торгівля)

✔️ Implemented efficient operational procedures for supply and customer service departments, resulting in a 40% reduction in fulfillment time and a 25% increase in on-time delivery performance
✔️ Orchestrated end-to-end product launch strategy, overseeing manufacturing, marketing, and sales initiatives on Amazon UK and US marketplaces
✔️ Propelled 10 products to Best Seller status within an impressive 4-month timeframe, driving exponential revenue growth

Customer Relations Manager

from 01.2017 to 11.2017 (10 months)
BeaverCraft, Київ (Роздрібна торгівля)

✔️ Pioneered execution of comprehensive customer service policies, developed and executed a hiring and onboarding process for 2 customer care agents
✔️ Mentored the team on mastering Amazon policies, client support workflows, and company values, fostering a culture of excellence and alignment with the company's vision

Customer Service Team Lead

from 09.2016 to 01.2017 (4 months)
Ukraine International Airlines, Kyiv (Телекомунікації, зв'язок)

✔️ Directed and mentored a team of 20 agents, evaluating and coaching enhancements to call handling policies that resulted in a 2x improvement in call score results; fostered a high-performance culture that drove customer satisfaction and retention rates

Customer Service Manager

from 06.2015 to 09.2016 (1 year 3 months)
Turkish Airlines, Dnipro (Телекомунікації, зв'язок)

✔️ Demonstrated unrivaled expertise in assisting passengers flying with Turkish Airlines, earning a remarkable score of 95 out of 100 within an impressive timeframe of just 3 months
✔️ Recognized as the recipient of the coveted Most Industrious Agent diploma in May 2016, clocking an outstanding 265 paid hours; demonstrated unwavering commitment and exceptional productivity, setting a new benchmark for the team

Education

Kyiv National Linguistic University (KNLU)

Faculty of Translation, Kyiv
Higher, from 2016 to 2019 (3 years)

✔️ Academic Contributions:
I have made contributions to linguistic studies through the authorship of two term papers:

✔️ Course Paper 1:
Title: "Ways of Representing English Exoticism in Ukrainian Language within Mass Media Discourse."

✔️ Course Paper 2:
Title: "Numerals in Idioms of the Ukrainian and English Languages."

These papers reflect my expertise in language and translation studies, showcasing my ability to analyze and bridge linguistic nuances between different languages.

Additional education and certificates

Trinity Western University, Langley, British Columbia, English Language Institute

2014

Agile Development, University of Virginia Darden School of Business

2020

Content Strategy & Creative Writing, RYBA

2018

Complete Digital Marketing, Linkedin Learning

2019

Knowledge and skills

Language proficiencies

• Portuguese — beginner
• Ukrainian — fluent
• English — advanced
• French — beginner

Additional information

Driven by innate curiosity about people and my prior experience in management and business operations, I now see myself heading towards a career in Talent Acquisition. I have over 7 years of experience managing global teams of 5-20 people and working with C-Suite Executives. Currently, I work as Chief of Operations at Lazle, a USA-based eCommerce company, where I lead a cross-functional team of 15. I’m deeply passionate about people management and optimizing daily workflow, always following the Agile manifesto: people over processes, flexibility over rigid systems.

I have a strong belief that a good manager is akin to a good psychologist. I’m a perpetual learner, currently, I’m pursuing a specialization as a psychoanalysis consultant at the Kyiv Institute of Counseling and Psychotherapy. I believe that a profound understanding of the human psyche enhances my skills in both people and project management

Early on, I started developing expertise in strategic hiring practices to meet future workforce needs. This is how I built a high-performance team of 6 talented marketers at BeaverCraft.

I find pure joy in interacting with people, understanding the challenges and objectives of executives when they're seeking new employees, and evaluating candidates for cultural fit and competency alignment. I’ve always been skilled at building relationships, whether with influencers or customers. I successfully fostered positive collaborations with over 70 bloggers for various marketing initiatives during my tenure as CMO at BeaverCraft.

When I set up Scale Final, a digital marketing agency from scratch, I deepened my knowledge and skills in recruitment technologies. I utilized job boards, social media, and networking to find in-house and freelance content writers, resulting in the hiring of 10 skilled writers and 2 marketers. Furthermore, I have a genuine passion for mentoring and coaching team members on business operations, company values, and vision.

Outside of work, I'm an adventurous traveller with 12 countries and counting under my belt, and I'm also an avid cyclist. I firmly believe in maintaining a balanced mind and body, which is why I’ve been practicing yoga regularly for almost 5 years now.

Techniques: Agile Methodologies, Scrum Techniques

Tools: Monday, Asana, ChatGPT, Midjourney, Trello, Ahrefs, Zendesk, Deel, Buffer, Hubspot

Skills: Strategic Thinking, Business Acumen, Change Management

P.S. If you're passionate about Talent Acquisition Management or have a project/position to offer, please don't hesitate to contact me at [open contact info](look above in the "contact info" section).