Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/2313158/

Work experience

Community manager

from 08.2024 to 10.2026 (2 years 3 months)
80 Level, Дистанційно (ЗМІ, медіа)

Community Strategy
Event Managment
Social Media Engagement
Leads Managment
Developed Discord Community

Senior Community manager

from 05.2020 to now (6 years 6 months)
Helio Games, Харків (IT)

Game Community manager

from 08.2019 to 05.2020 (10 months)
Gameloft, Харків (IT)

Head of Community Department

from 09.2017 to 08.2019 (2 years)
Payat10tion, Харків (Маркетинг, реклама, PR)

Head of Community Management

- Developing and executing content strategies;
- Building and managing teams of moderators and brand advocates;
- Increasing audience engagement, loyalty, and retention;
- Collecting, analyzing, and communicating community feedback;
- Advising development teams on community management strategies and best practices;
- Auditing and evaluating existing client communities;
- Training and mentoring client-side community managers;
- Developing community management processes, guidelines, and best practices;
- Supporting community growth and strengthening relationships between brands and their audiences.

Head of Communications Department

from 10.2016 to 04.2017 (7 months)
CINE-BOOKS, Харків (IT)

- Managing and engaging with the community;
- Organizing and supporting community events;
- Copywriting and content creation;
- Publishing news on the website and managing social media posts;
- Collecting, analyzing, and reporting customer feedback;
- Contributing to product positioning and go-to-market strategy;
- Building and maintaining relationships with influencers, YouTubers, and media outlets.

Community manager

from 04.2016 to now (10 years 7 months)
Beatshapers, Харків (IT)

- Managing official brand communities across social media platforms;
- Copywriting and content creation;
- Organizing and managing online contests and community activities;
- Collecting, analyzing, and reporting community feedback;
- Streaming gameplay and collaborating with streamers and content creators.

Community manager

from 06.2015 to 03.2016 (10 months)
Plarium, Харків (IT)

- Managing official communities on social media platforms;
- Organizing and supporting events;
- Providing SMM support for assigned projects;
- Organizing the work of moderator and brand advocate teams;
- Collecting and analyzing player feedback;
- Engaging with fan communities.

Key Achievements:

- Reorganized the official forums from the ground up;
- Relaunched the moderation team’s work at a significantly higher level;
- Introduced a number of innovations to the company’s SMM practices across its official communities.

Community manager

from 08.2014 to 02.2015 (7 months)
CD Projekt RED, Харків (IT)

Areas of Responsibility:

- Working with users;
- Organizing and supporting events;
- Writing news articles, posts, and community announcements;
- Publishing news on the website and posts on social media;
- Organizing the work of moderators and helpers;
- Collecting and analyzing player feedback;
- Engaging with fan communities, cosplayers, and other community members.

Key Achievements:

- Represented the company at internation offline events;
- Organized a large-scale international contest;
- Built a personal brand as a recognized expert on The Witcher;
- Managed several of the largest fan communities.

Community manager

from 09.2011 to 04.2014 (2 years 8 months)
Nival, Харків (IT)

Areas of Responsibility:

- Organizing and supporting events;
- Writing news articles, posts, and community announcements;
- Publishing news on the website and posts on social media;
- Organizing the work of moderators and helpers;
- Collecting and analyzing player feedback;
- Advising game designers on the project’s future development;
- Streaming gameplay.

Key Achievements:

- Built key community platforms from the ground up;
- Developed and implemented a number of successful events, some of which introduced new formats;
- Earned strong recognition and respect within the community;
- Developed a system for shaping community sentiment through opinion leaders.

Education

Харківський національный економічний університет

Фінансовий, фінанси, Харків
Higher, from 2002 to 2007 (5 years)

Knowledge and skills

• Damage Control
• Creatify AI
• Adobe Photoshop
• DaVinci Resolve
• Copywriting

Language proficiencies

• Ukrainian — fluent
• English — advanced

References

David Jagneaux

David Jagneaux

Head of 80 Level, 80 Level

Additional information

Community professional passionate about gaming, fantasy and sci-fi, psychology, and technology.

Fast learner, creative, energetic, stress-resistant, and very comfortable with the chaos of online communities. I enjoy working with people, building communities, and turning ideas into things that actually work.

Dark sense of humor included.