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Work experience

Partner and Community Manager

from 05.2015 to 03.2017 (1 year 10 months)
JAMM Group LLC, Kyiv (Events)

• Succeed in attracting partner organizations and international sponsors by conducting promotional meetings, creating newsletters and presentations, applying for grants
• Source and involve IT, business professionals and celebrities and in company’s projects free of charge (pro bono); coordinate their participation in various events
• Devise and deliver motivational speeches, leadership trainings, team buildings and workshops; manage their budgets and arrange registration process for clients
• Manage and provide first line of support to staff and volunteers (a team of 30 people); mediate and resolve employee conflicts; arrange associate morale programs
• Manage company's charitable projects by cooperation with NGOs, fundraising programs, website content creation

Administrative Director

from 07.2014 to 04.2015 (9 months)
JAMM Group LLC, Kyiv (Events)

Managed all administrative processes: facilities, catering, procurement, logistics, budgeting, registration system, technical support and etc.
• Wrote and improved guides and manuals, provided working processes description for project’s administrative team
• Filled project administration positions, directly supervised team members (5 people), provided day-today coaching, performance feedback and development
• Developed customer service procedures, standards and account management system; investigated and solved customers' complex problems

Key Account Foreign Trade Manager

from 07.2011 to 06.2014 (2 years 11 months)
Instar Logistics LLC, Kyiv (International Logistics)

• Strategically planned and developed tools, policies and procedures for acquisition and retention of key corporate clients
• Analyzed and kept the KPI report on target levels, filled scorecards, tender documents, created customized reports and presentations
• Provided import-export consultation and FEACN coding for different kind of goods (spare parts, textiles, beauty products, detergents) including duty and permits documents information
• Managed monitoring and providing comments regarding changes in UFT legislation for key clients
• Lead and supervised work group (brokers, permit manager and assistant) of key clients

Foreign Trade Manager

from 08.2009 to 07.2011 (1 year 11 months)
Instar Logistics LLC, Kyiv (International Logistics)

• Managed operational air transportation process, collaborated with freight forwarding, insurance and airline companies, arranged courier and specialist hand-carry services, worked with claims
• Provided final verification of shipping and customs clearance documents
• Organized foreign trade control of customs documentation, operational data tracking, record keeping of customs payments, monitoring of permit documents
• Participated in client's customs clearance projects such as exhibitions, new stores opening, conferences

Transportation and Shipping Expert

from 02.2008 to 07.2009 (1 year 5 months)
M&S Forwarding LLC, Kyiv (International Logistics)

• Investigated and planned the most appropriate route for shipments, verified full set of shipping documents
• Organized full track delivery service around Ukraine and Europe
• Provided consolidation services for small shipments to ensure cost-effective and secure solutions
• Managed transport outsourcing, generated invoices for customers and suppliers

Office Administrator

from 01.2007 to 01.2008 (1 year)
SEV LLC, Kyiv (Agricultural holding)

• Provided reception service, calls distribution, office document flow, administrative support of the office operations, primary information analysis, elementary accounting
• Organized internal and external meetings and negotiations, guests and visitors hospitality, business trips for staff

Social Worker

from 07.2005 to 12.2006 (1 year 5 months)
Riverview Children’s Foundation, Kyiv (Charity)

• Successfully carried out administration, fundrising, developmental and training Foundation programs
• Developed cooperation with social services and NGOs, arranged hosting for international partners and sponsors in Ukraine

Education

Kyiv University of Transport Economics and Technologies

Transfer arrangement and traffic management,, Kyiv
Higher, from 2003 to 2007 (3 years 10 months)

Kiev Railway Technical Сollege

Transfer arrangement and traffic management, Kyiv
Specialized secondary, from 1999 to 2003 (3 years 10 months)

Transfer technician (diploma with honours)

Additional education and certificates

Situational leadership

2015

Strengthsfinder

2015

Knowledge and skills

Language proficiencies

English — advanced

Additional information

• An accomplished leader and a team builder with excellent communication skills, experience dealing with high profile customers, and strong ability to multitask in a fast-paced environment
• Results-oriented and energetic overachiever who is focused on making positive contribution every day
• Capacity to meet professional obligations through efficient work habits including outstanding organizational skills, quick learning and meeting deadlines