- PRO
Юлій
EBay, Amazon Expert (Sales, Marketing, Business Consulting, Research), 40 000 UAH
- Employment:
- Full-time, part-time.
- Age:
- 33 years
- City of residence:
- Mykolaiv
- Ready to work:
- Mykolaiv, Other countries, Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/2539934/
Work experience
CEO
from 10.2014 to now
(9 years 11 months)
Marketplaces PRO, Mykolaiv (Marketplaces Business Development)
Negotiating contracts with clients on Upwork, managing agency workflow, fulfilling the goal to become the all-in-1 solution for marketplaces businesses.
Marketplaces Department Prime Head
from 07.2014 to 06.2018
(3 years 11 months)
Automotive Aftermarket, Mykolaiv (Automotive Industry)
- eBay/amazon marketplaces analytics
- eBay account maintaining
- listings revision and improvement in terms of design and SEO
- ChannelAdvisor inventory maintaining (1,300,000 SKUs)
- Terapeak researches
- improving conversion rate
- raising the store's score, by getting more positive feedback from customers
- e-mail marketing
Customer Care/Sales Manager
from 01.2013 to 06.2014
(1 year 5 months)
Automotive Aftermarket (Automotive Industry)
- organized the workflow of the Customer Care department, 10 representatives
- scheduled their shifts accordingly, so that we could cover 9 hours a day, 7 days a week
- QA monitoring of phone conversations with customers, defining weak spots and work with agents on them
- was involved in shipping logistics
- organized team-building activities, meetings and other events
- set goals and expectations to the whole team and each agent separately
- analyzed CRM based reports and other KPIs
- defined team's further plan based on CRM reports
- took part in management's meetings and in company-wide projects
- interviewed new hires
- kept the SLA on top based on best business practices
- revised income
- cross-trained CS department for Sales
Customer Care/Sales representative
from 10.2011 to 12.2012
(1 year 2 months)
Automotive Aftermarket (Automotive Industry)
- supported US customers over the phone/chat/e-mail with customer service issues
- sold company's products to US customers over the phone/chat/e-mail
- followed appropriate QA guidelines (achieved %98 QA score on each evaluated call, 3 months after the start)
- coached trainees
- handled supervisor calls
- negotiated deals with Vendors and Manufacturers (as well as other businesses)
- B2B sales
- avoided and spotted any fraud cases
- took care of payments processing
- avoided BBB cases
Education
Mykolajiv State Pedagogical University
Language and literature English/German, Mykolajiv
Higher, from 2007 to 2011 (3 years 9 months)
Knowledge and skills
- BASIC
- MS Excel
- HTML
- MS Office
- Notepad++
- Management skills
- Team building
- Coaching
- Technical support
- Sales
- B2B Sales
- Marketing
- Marketplaces analytics
- SEO
Language proficiencies
- Ukrainian — fluent
- Russian — fluent
- English — fluent
Similar candidates
-
Аккаунт-менеджер, Brand Manager (Amazon, Etsy, eBay)
160000 UAH, Other countries, Remote -
Регіональний менеджер, трейд-маркетолог, аналітик відділу продажу
Remote -
Marketing, Sale, Project, Product manager, Business assistant
60000 UAH, Remote -
Brand Manager (Amazon, Private Label Launch, Walmart, eBay, Wayfair, консультування)
80000 UAH, Kyiv, Remote -
Маркетолог, аналітик з маркетингу, помічник маркетолога, PPC-спеціаліст, адміністратор сайту
Remote -
Ассистент по маркетингу, менеджер з продажу
Remote