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Work experience

IT Systems Engineer

from 11.2022 to now (1 year 5 months)
Сільське господарство, агробізнес

- Governance of IT services by outsourcing company.
- Infrastructure and applications life-cycle.
- Managing IT budget.
- Support for business applications.
- Management of small and medium projects.

IT Systems Engineer

from 02.2015 to 10.2022 (7 years 8 months)
Cargill, Kiev, UA (Сільське господарство, агробізнес)

- Governance of IT services provided by outsourcing company.
- SLA control. Knowledge transfer.
- Infrastructure and applications life-cycle.
- Managing IT budget.
- Coordination of the procurement of IT equipment, software and services.
- Support for business applications.
- Management of small and medium projects. Resource in medium and large projects.
- Vendor management.

End User Services Team Lead, Ukraine / Global IT – Service Operations – Field Services

from 05.2007 to 12.2014 (7 years 7 months)
Cargill Ukraine (Construction, architecture, interior design)

Leading Ukrainian Service Operation Team with 6 direct and 1 indirect reporters distributed across country.

> Main responsibilities:

- Providing 2nd level support for IT Infrastructure and business divisions on country and regional level.
- Accountable for implementing consistent support processes, planning and compliance measurement.
- Organization of day to day team work including talent development and personal management.
- Responsible for ensuring all Incidents and requests get resolved by proper support team and that project work is completed and targets achieved. Support of consistent ITIL process.
- Managing (and participation) country and regional level small and medium projects, ensuring that projects are completed successfully on time and on budget.
- Ensuring that necessary collaboration exists in widely distributed virtual teams on implementation of global IT initiatives and projects on country, hub, and EMEA regional level. Collaborating on a global level with regional peers.
- Build effective relationships with key members of the business.
- Coach and mentor current team members, through regular one-to-one and mid-year/ end of year performance reviews.

> Recommendations available on request.

> Recent Achievements:

- April-December 2014. Role of country level SME (Subject Matter Expert) for Ukraine in Transition to Managed Service project
Cargill is moving certain IT functions to Tata Consultancy Services, a big global IT outsourcing firm based in Mumbai, India. The transition will take up to 9 months.

- April 2014. XPE (Windows XP Elimination) project was rather challenging for all our teams and we all (on every level) put a lot of team efforts to be successful as individually, as a team in achieving project goals. We are lucky that we did it - more than the expected goal of 95% of devices were upgraded to Windows 7.

IT projects lead

from 01.1997 to 05.2007 (10 years 4 months)
Cargill (Construction, architecture, interior design)

Taking part in design and development and support of Cargill Ukraine IT infrastructure and applications.
Providing IT support for Cargill business divisions in Ukraine

Recommendations available on request

Achievements:
Rollout of IT infrastructure in numerous Cargill locations across Ukraine; Implementation of TCO (1 & 2),
EMEA Copy & Print and several other IT projects in Ukraine

IT administrator

from 09.1996 to 01.1997 (4 months)
ITC publishing (Media)

Support of IT infrastructure in ‘ITC’ publishing house

Recommendations available on request

IT manager

from 08.1994 to 09.1996 (2 years 1 month)
Financial Ukraine weekly (Finansovaya Ukraina) (mass madia)

Support of IT infrastructure in Financial Ukraine weekly

Junior Researcher

from 09.1988 to 09.1995 (7 years)
Frantsevich Institute for Problems of Materials Science (IPMS) - Ukrainian Academy of Sciences (scientific research)

Automation of Electron Microscopy investigations in Material Science Research

Research Trainee

from 11.1984 to 09.1985 (10 months)
Frantsevich Institute for Problems of Materials Science (IPMS) - Ukrainian Academy of Sciences (scientific research)

Assistant Researcher - Scanning Electron Microscopy (SAM) and Auger Electron Spectroscopy (AES) of hard metals and alloys

Education

Postgraduate course: Moscow Institute of Physics and Technology (State University); Kiev brannch

Department of Problems of Physics and Energetics, Kiev
Higher, from 1985 to 1988 (2 years 11 months)

Math and Physics; Electronics and Automation; Solid State Physics [01.04.07]

{Аспирантура. Московский физико-технический институт (МФТИ), Факультет проблем физики и энергетики.
Электроника и Автоматика; физика твёрдого тела [01.04.07]; физика разрушения]}

Moscow Institute of Physics and Technology (State University);

Department of Problems of Physics and Energetics, Moscow
Higher, from 1979 to 1985 (5 years 10 months)

Math and Physics; Electronics and Automation;
Solid State Physics [01.04.07]

{Московский физико-технический институт (МФТИ) Факультет проблем физики и энергетики
Электроника и Автоматика; Физика твердого тела [Специальность 01.04.07]}

Additional education and certificates

Cargill B.V. (Mechelen, Belgium) - Cargill's "High Performance Management" (HPM) leadership development program

2014 March, June

Cargill B.V. (Mechelen, Belgium) - Cargill's Managing for Rapid Change and Uncertainty

2014 March

Cargill Inc. (CBT, CTD5910WBC) - Cargill's Navigating Change

2013 October

Cargill A.T. (Kiev) - Coaching in personnel management

2012 -

Novax (Kiev) - HR management in IT

2011 April

Academy of Driving Skills (Kiev) - Defensive car driving

2011 July

Cargill Inc. (CBT (CTD6790)) - Cargill's Building Manager Capabilities: Hiring & Onboarding (CTD6790)

2011

Fast Lane (Kiev, UA) - ITIL v3 foundations (formally known as Information Technology Infrastructure Library)

2010

Cargill A.T. (Kiev, UA) - Cargill's "Fundamentals of Management" (FoM) - 2 phases

2010

Mainstream (mstream.ru) - Basics of Management - Certificate #04363

2010 April

Cargill A.T. (Kiev) - Targeted Selection Interviewing Training

2009 June

Pucelik Consulting Group (Kiev) - Developing Efficient Leadership Skills

2008 July

Altiris & Cargill B.V. (Mechelen, Belgium) - Altiris. Backup solution

2008 January

TechExpert (Kiev, UA) - PMBoK (Project Management Body of Knowledge)

2006

Altiris & Cargill B.V. (Mechelen, Belgium) - Altiris: Deployment solution. Altiris: Notification solution

2005 January

NVi Project Management / AFA (NL) - PRINCE2 (PRojects IN Controlled Environment, v.2)

2005 July

Cargill s.a. (Barcelona, Spain) - Windows Terminal Server and Citrix Thin Client Solutions

1999 July

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — advanced

References

• Ivan Sanchenko

  Ivan Sanchenko

  Sr Project & Portfolio Manager, Cargill

  Contact details are hidden

• Rafael Fbregas Muoz

  Rafael Fbregas Muoz

  Field Services Supervisor, Cargill

  Contact details are hidden

• Serban Florea

  Serban Florea

  EMEA Field Service Manager, Cargill

  Contact details are hidden

Additional information

Honors and Awards:
2014: Cargill's Appreciation Note for successful completion of XP Elimination Project
2012: Cargill's Circle of Pride - Silver Leo Award / Provimi office move in Lviv
2011: «Best CIO - 2011» award (winner in a category Agriculture sector of industry) ko.com.ua/best-cio/59929
2011: Cargill's Circle of Pride - Silver Leo Award / EE EUS Single incident/request Remedy queue;
2007: Cargill's recognition for good work Diplomas.
For completing an excellent job during the Projects:
> Software Compliance - October 2007
> ITSB/IP Minimums - November 2007

***
MBTI (Myers-Briggs Type Indicator)
ISTJ (Introversion, Sensing, Thinking, Judgment). March 2014
ISTP (Introversion, Sensing, Thinking, Perceiving) Nov 2008

***
Recommendations:
Refer to my LinkedIn profile http://[open contact info](look above in the "contact info" section)