Contact information

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Work experience

Production manager

from 04.2025 to 09.2025 (6 months)
Allan Lloyds, Ужгород (Туризм)

Responsibilities:
• Organize the conferences within the established time-frame
• Understand the target market, create and plan an engaging conference agenda
• Constantly research for potential presentation and workshop topics that are relevant, interesting, leading-edge topics
• Contact and invite relevant speakers, influential industry figures that will attract paying delegates, thus ensuring the event success and profitability
• Build relationships with industry experts to validate topics, gain more insights about the industry, or to stay networked
• The Conference Producer uses mainly the telephone and e-mail to communicate with the speakers and resource persons throughout the production cycle
• Liaises with the marketing team to provide the marketing brief and the necessary updates for the marketing campaign
• Assists in the logistic planning of the events
• Participates at the event to ensure the smooth running of the conference

Deputy General Manager

from 05.2024 to 09.2024 (5 months)
Aroyelven Private Fishing Lodge, Norway, Дистанційно (Туризм)

- Hosting high level guests in private fly fishing lodge
- Help on site with all guests inquiries

Reservations and Guest experience specialist

from 12.2021 to 12.2023 (2 years)
Blue Safari Seychelles, Seychelles, Дистанційно (Туризм)

- worked only with high end guests
- managed bookings for 4 different fly fishing/ leisure destinations for 3 years ahead + bookings for 75FT catamaran live aboard trips
- organized full logistics circle from guests landing on main Island Mahe (land transfers, hotel booking, entertainment etc.) to their international departure in a week time.
- worked in Opera (Hotel PMS) managing financial side of the trips. Invoicing, following up on deposits and full payments, making sure full payment collection before arrival.
- interaction with the guests at the bar and reception, as reservation representative with an aim to upsell or sell new trips

Customer Success Manager

from 01.2021 to now (5 years)
SupportYourApp, Київ (IT)

- Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime.
-Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
-Integrate technical expertise of product with industry best practices in digital marketing to create effective nurture campaigns, lead generation strategy, and email marketing programs.
-Collaborate with product development and sales teams to identify areas of need for upsell/cross-sell opportunities.
-Act as an escalation point for critical issues impacting a client's success and drive risk mitigation.

Senior Sales & Events Coordinator

from 07.2018 to 07.2020 (2 years)
Eden Bleu Hotel 5* Seychelles, Київ (Готельно-ресторанний бізнес)

Additional duties due to absence of Sales & Marketing Manager

•Developed, implemented and managed marketing campaigns across print, web, email and social media
•Attended International Trade Shows (Lebanon, Russia) in order to solicit new business and represent the Hotel worldwide
•Completed Projects: Wedding packages, Honeymoon packages, Day-use packages
•Attended network and promotional events to develop and maintain contact with existing and potential clients
•Researching, planning and implementing internal Hotel events such as Italian, Creole buffet, Happy hours, Beer & burger nights, sport events, New Year’s Eve.
•Expanding potential client’s databases by proactive research, initiating contacts and meetings to facilitate professional relationship

Sales & Events Coordinator

from 07.2017 to 07.2018 (1 year)
Eden Bleu Hotel 5* Seychelles, Інші країни (Туризм)

Front Desk Agent

from 06.2016 to 07.2017 (1 year 2 months)
Eden Bleu Hotel 5* Seychelles, Дистанційно (Готельно-ресторанний бізнес)

Tour Leader

from 08.2012 to 05.2015 (2 years 10 months)
Tez Tour Thailand Co.Ltd, Дистанційно (Туризм)

Education

Zaporyzhyian National Technical University

International Tourism and Management, Zaporyzhzhia
Higher, from 2006 to 2011 (5 years)

Knowledge and skills

• MS Office
• Opera
• MS Excel
• Asana
• Zendesk
• LinkedIn Sales Navigator
• Користувач Salesforce
• Trello

Language proficiencies

• English — fluent
• Ukrainian — fluent

References

• Joao Alves

  Joao Alves

  Front Office Manager, Eden Bleu Hotel 5* Seychelles

  Contact details are hidden

• Елена Король

  Елена Король

  Менеджер службы приема и размещения, Интурист 4*

  Contact details are hidden

Additional information

Worked in such countries as Seychelles, Thailand, Turkey

Core Skills:
Customer relations management, project planning and execution, stakeholder management, cross-functional collaboration, process and operations management, strategic account management, team coordination and leadership, problem-solving, conflict management